Customer Relationship Officer
1 day ago
**Relationship Management**: Building and maintaining strong relationships with customers to understand their needs, preferences, and expectations.
**Account Management**: Managing a portfolio of clients and serving as the primary point of contact for their requests and issues.
**Customer Onboarding**: Assisting new clients in the onboarding process and ensuring a smooth transition to the company's products or services.
**Customer Engagement**: Proactively engaging with customers to gather feedback, conduct satisfaction surveys, and identify opportunities to enhance the customer experience.
**Upselling and Cross-Selling**: Identifying opportunities to upsell or cross-sell additional products or services to existing customers to increase revenue.
**Conflict Resolution**: Resolving customer conflicts or issues by collaborating with other departments and teams to find suitable solutions.
**Product Knowledge**: Maintaining a deep understanding of the company's products or services to address customer queries effectively.
**Retention Strategies**: Implementing strategies to retain existing customers and reduce churn rate.
**Customer Data Management**: Recording and updating customer interactions and details in the company's CRM (Customer Relationship Management) system.
**Customer Feedback Analysis**: Analyzing customer feedback to identify trends, areas for improvement, and potential new features or services.
**Customer Communication**: Keeping customers informed about product updates, promotions, or any relevant company news.
**Collaboration**: Working closely with the sales and marketing teams to align customer strategies and improve overall customer experience.
**Customer Training and Education**: Conducting customer training sessions or workshops to ensure clients can make the most of the products or services offered.
**Key Performance Indicators (KPI) Tracking**: Monitoring and reporting on key performance metrics related to customer satisfaction, retention, and engagement.
**Salary**: ₹16,000.00 - ₹22,000.00 per month
**Benefits**:
- Commuter assistance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kancheepuram, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9606443409
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