Customer Support Executive
5 months ago
**Customer Support Specialist**
**About the Role**:
We are looking for a Customer Support executive to support the Customer Support Team at Securra.
**Responsibilities**:
Onboarding new customers to the Securra platform
Assisting customers in troubleshooting and help resolve issues related to software/devices
Following due process to record issues, provide feedback to internal teams
Delivering a great experience for users contacting Customer Support at all touchpoints at all stages of the journey
Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements.
Track Customer Experience across different channels and touchpoints
Performing product tests, evaluating onboarding & post-onboarding support services, and facilitating improvements.
**Basic Qualifications**:
Graduate & above in a relevant stream
Attention to detail and keen eye to customer's voice
Strong communication with a customer-centric approach
Knowledge of online customer engagement platforms and channels
Ability to work with multiple stakeholders and coordinate accordingly
Should have know-how about CRM tools (Freshdesk, etc)
Fluent in English & Tamil.
Should have at least 1 year experience in customer service
**Salary**: ₹9,936.99 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Morning shift
Work Location: In person
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