Customer Support

7 months ago


Kanchipuram, India Reqroots Full time

**Roles & Responsibilities**
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described on the HR Handbook,

**Job Types**: Full-time, Permanent

**Salary**: ₹250,000.00 per year

Schedule:

- Fixed shift
- Monday to Friday
- Rotational shift

Ability to Relocate:

- Kanchipuram, Tamil Nadu: Relocate before starting work (required)

Work Location: In person



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