Executive Assistant Manager

4 days ago

Gurugram, India SMA - Strategic Management Alliance Full time

Job Title: Executive Assistant Manager - Business Hotel (100 Keys), Gurgaon

Company: Client of Strategic Management Alliance

Location: Gurgaon, India


About the Company:

Our client is a progressive, entrepreneur-led group with diversified interests in hospitality and commercial real estate.


Job Summary:

We are seeking an experienced Rooms Division Manager to lead and oversee the Operations for a 100-room business hotel in Gurgaon as EAM. The role emphasizes delivering exceptional guest experiences, optimizing room occupancy, and supporting revenue generation through effective team leadership and operational management.


Reporting to: Hotel Manager


Key Responsibilities:

  • Oversee the day-to-day Operations of the Hotel, including Front Office, Housekeeping, F&B and Guest Services, ensuring seamless and efficient operations.
  • Develop and implement room management strategies to optimize occupancy and maximize revenue, focusing on guest satisfaction and retention.
  • Ensure the highest standards of guest service, focusing on delivering personalized and memorable guest experiences.
  • Supervise and mentor staff, providing training, guidance, and support to enhance team performance and service quality.
  • Monitor guest feedback and collaborate with departments to address any service issues, ensuring continuous improvement.
  • Manage room inventory and coordinate with other departments to ensure optimal room availability.
  • Prepare and present regular operational reports to the Management, detailing key metrics, occupancy rates, and guest satisfaction scores.
  • Ensure compliance with hotel policies, health and safety regulations, and quality standards across all rooms division operations.


Qualifications & Experience:

  • Education: Graduate in Hospitality Management (IHM preferred).
  • Experience: Minimum of 14 years in Hospitality, with at least 3 years in a Rooms Division Manager role in a reputed hotel ,ideally in a business hotel setting.
  • Proven track record of managing Room operations and enhancing guest satisfaction.
  • Strong leadership and team management skills with the ability to inspire and motivate.
  • Excellent communication skills and guest service orientation.
  • Proficient in hotel management software and MS Office.
  • Strong organizational and multitasking abilities, with an eye for detail.
  • Ability to work independently and thrive in a fast-paced environment.

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