Senior Product Manager ITSM
2 days ago
Job Title: Senior Product Manager (ITSM)
Location: Bangalore
Experience: 18Yrs to 25Yrs
- Practical experience with ITIL processes like Incident Management, Problem Management, Change Enablement, Release Management, and Knowledge Management.
- Familiarity with leading ITSM platforms ServiceNow, Jira Service Management, BMC Helix etc. and their strengths/weaknesses.
- Familiarity with collaboration tools such as Slack, Microsoft Teams etc. and their integrations with ITSM
- Familiarity with SRE, continuous integration/continuous delivery (CI/CD) practices and their integration with ITSM processes
- Understanding of technology capabilities like AIOps, ChatOps, and the shift towards employee experience in ITSM.
- Awareness of specific AI/ML techniques in ITSM e.g., natural language processing for ticket categorization, anomaly detection for proactive problem identification, predictive analytics for resource optimization etc.
- Ability to develop a product vision that leverages AI/data/RPA to address key challenges in ITSM e.g., reducing MTTR, improving first call resolution, automating repetitive tasks.
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Senior Product Manager ITSM
2 days ago
Bengaluru, India EdgeVerve Full timeJob Title: Senior Product Manager (ITSM) Location: Bangalore Experience: 18Yrs to 25Yrs Practical experience with ITIL processes like Incident Management, Problem Management, Change Enablement, Release Management, and Knowledge Management. Familiarity with leading ITSM platforms ServiceNow, Jira Service Management, BMC Helix etc. and their...
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Technical Product Owner
4 weeks ago
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Technical Product Owner
2 weeks ago
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Technical Product Owner
2 weeks ago
Bengaluru, Karnataka, India Kenvue Full timeTechnical Product Owner - ITSM Job DescriptionAbout the Role:We are seeking an experienced Technical Product Owner to lead our IT Service Management (ITSM) team at Kenvue. The successful candidate will be responsible for end-to-end ownership of our ServiceNow ITSM product, including roadmap and vision.Responsibilities:Partner with ITSM process owners to...
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Technical Product Owner
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Director ITSM Products
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Director ITSM Products
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Technical Product Lead
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Director ITSM Products
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ServiceNow ITSM Administrator
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ITSM Process Specialist
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