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Technical Product Owner
1 month ago
At Kenvue, we are seeking a highly skilled Technical Product Owner to lead our IT Service Management (ITSM) product. This is a critical role that requires a strong understanding of ITSM processes and ServiceNow platform capabilities.
Responsibilities:- End-to-end ownership of Kenvue's ServiceNow ITSM product, including roadmap and vision.
- Partner with ITSM process owners to deliver ITSM capabilities to meet the needs of the Technology & Data organization.
- Collaborate with ServiceNow Platform Owner and other Product Owners to champion ServiceNow in Kenvue.
- Ensure foundational ITSM data quality, including CMDB, through technology and automation-driven strategies.
- Manage a team of direct reports and managed service providers to deliver architecture, development, testing, quality, and operations needs.
- Partner with ITSM and Technology & Data stakeholders to deliver new capabilities from ideation to deployment.
- Advocate for technology and innovation, identifying new and emerging technologies to deliver business needs.
- Develop and coach direct reports to cultivate talent within Technology & Data.
- Manage ITSM platforms per SDLC and quality requirements, supporting internal and external audits as needed.
- Establish metrics and measures for performance of ITSM capabilities, including levels of technical debt.
- Manage relationships with suppliers and financials across ITSM technology capabilities.
- At least 8 years of progressive technology experience, including 5+ years as a ServiceNow technical product owner, platform owner, or architect.
- 2+ years organization leadership/people management preferred.
- Expert knowledge in the ServiceNow platform and capabilities.
- Demonstrated experience utilizing technology and innovation to solve business challenges.
- Experience working in and/or leading Product, Agile, and Scrum teams.
- Excellent written and verbal communication skills, with ability to communicate effectively with both executives and technicians.
- Experience working in a global organization and/or working as a part of global teams.
- Excellent analytical and problem-solving skills.
- Solid understanding of ITIL and ITSM processes.
- Experience in people management.
- One or more ServiceNow certifications.
- Scaled Agile Framework (SAFe) certification.
Primary Location: Asia Pacific-India-Karnataka-Bangalore
Travel: No
Job Function: Operations (IT)