Senior Remedy ITSM Specialist

5 hours ago


Bengaluru, Karnataka, India Sonata Software Full time

Remedy ITSM Specialist Role Overview

We are seeking an experienced Remedy ITSM Specialist to join our team at Sonata Software. The ideal candidate should have comprehensive expertise in both Remedy 7.6 and ITSM Remedy 9.1, as well as hands-on experience in the AR module and customizations. This includes experience with AR Remedy forms, filters, and active links, as well as migrations of Remedy to different 3rd party tools.

Key Responsibilities:

  • Expertise in both Remedy 7.6 and ITSM Remedy 9.1
  • Hands-on experience in the AR module and customizations
  • Migrations of Remedy to different 3rd party tools
  • End-to-End SDLC experience for both migration and deployments
  • Coordination with clients and teams for multiple parallel requirements
  • Good experience with Agile methodology

Requirements:

  • Strong knowledge of integrating Remedy with 3rd party tools using web services, database links, REST API, etc.
  • Thorough knowledge of the table structure of Remedy
  • Good knowledge of SQL
  • Experience in developing reports using custom AR reports, smart reporting, helix dashboards
  • Knowledge of DSO (Data Store Objects)

About Us:

At Sonata Software, we are committed to excellence in IT Service Management. If you are an experienced Remedy ITSM Specialist with a comprehensive skill set and the ability to lead teams, we invite you to apply for this position.



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