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Customer Support Lead
1 week ago
Urgent Hiring: Customer Support Lead
Awesomefab Shopping Pvt. Ltd is looking for an experienced Senior Customer Support Lead. Join our dynamic team and contribute to our success in the e-commerce sector
Key Responsibilities:
· Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly
· Develop innovative solutions to recurring customer issues, minimizing repeat chats and enhancing overall satisfaction levels.
· Train and supervise team of customer service representatives in providing quality service to customers
· Coordinate shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality
· Improved customer satisfaction by addressing and resolving complex issues in timely manner.
· Implement measurement metric for customer satisfaction
· Lead and mentor a team of junior customer support representatives.
· Handle escalations and provide timely resolutions.
· Monitor and report on customer service metrics and feedback.
· Collaborate with other departments to ensure resolution of customer query
· Manage net zero end of day chats
Requirements:
· Minimum 6 years of experience in leading Customer support practice, ecommerce experience is required
· Strong understanding of customer service best practices.
· Excellent communication and interpersonal skills.
· Ability to work in a fast-paced environment and handle high-pressure situations.
· Proficiency in customer service software and tools.
· Strong problem-solving skills and attention to detail.
· Leadership experience is a plus.
Benefits:
· PF
· Statutory Bonus
· Leave Encash
· Health Insurance
How to Apply:
If interested, please share your resume with Rashmi Patel at “aditi.s1-v@tmrw.in”
Location: Narol- Ahmedabad
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Customer Support Lead
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ahmedabad, India TMRW House of Brands Full timeUrgent Hiring: Customer Support LeadAwesomefab Shopping Pvt. Ltd is looking for an experienced Senior Customer Support Lead. Join our dynamic team and contribute to our success in the e-commerce sector!Key Responsibilities:· Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly· Develop innovative...
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ahmedabad, India TMRW House of Brands Full timeUrgent Hiring: Customer Support Lead Awesomefab Shopping Pvt. Ltd is looking for an experienced Senior Customer Support Lead. Join our dynamic team and contribute to our success in the e-commerce sector! Key Responsibilities: · Implement feedback tracking system to identify areas of improvement and adjust team strategies accordingly · Develop innovative...
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