Customer Support Associate
3 weeks ago
**1 - Customer Support Executive**
**Must Having Good Experience in International Calling and Support**
**Night Support**
**Timing-7:00 PM to 4:30 AM**
**11:30 PM to 9:00 AM**
**About the Company**
Truffle Systems is an Alberta based provider of an all-in-one Restaurant Management Platform that helps Restaurant Owners grow their online presence. We help to unlock new revenue streams, through our latest iPad POS Software for restaurants. Truffle Systems is the market leader in product innovation and customer satisfaction. Our goal is to not just build the best products, but to partner with our clients to help them improve their overall business operations. Our culture is focused on delivering quality and innovative products in a team-oriented, respectful atmosphere in which everyone is expected to contribute and grow.
**Position Summary**
**Position Responsibilities**
- Answer technical support phone calls on software/hardware.
- Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
- Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
- Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
- Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
- Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
- Periodic Installation and Training of software/hardware for clients via remote connection.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9879698003
-
Customer Support Associate
5 days ago
Ahmedabad, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
3 weeks ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
4 weeks ago
Ahmedabad, Gujarat, India OMSGuru Solutions Private Limited. Full timeCustomer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. **Minimum Experience**: 0-2 Years **Job Duties**: - Understand OMSGuru platform and it’s functioning thoroughly - Help onboard new clients onto our system - Maintain an updated knowledge of the organization's...
-
Customer Support Associate
21 hours ago
Ahmedabad, Gujarat, India Gcube Info Full time**Job Overview** The role of Customer Support Associate at Gcube Info in Ahmedabad. Full-Time. Salary range commensurate with experience. We are looking for people having good communications skills in English and can interact with UK Clients with confidence. Experience and freshers both can apply. Timing 2:30 PM to 11:30 PM IST. **Qualifications and...
-
Customer Support Executive
4 weeks ago
Ahmedabad, India Impetus consulting associate Full time**Position Title: Virtual Patient Relationship Manager** **Description**: **Responsibilities**: - Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns. - Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements...
-
Customer Support Executive
4 weeks ago
Bodakdev, Ahmedabad, Gujarat, India Impetus consulting associate Full time**Position Title: Virtual Patient Relationship Manager** **Description**: **Responsibilities**: - Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns. - Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements...
-
Customer Support Associate
4 weeks ago
Ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite.Position - Customer Support AdvisorExperience- 0-5 yearsRequired skills :-1) Excellent communication skills - verbal and written.2) Basic familiarity with Microsoft applications.3) Should be...
-
Customer Support Associate
2 weeks ago
ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite.Position - Customer Support AdvisorExperience - 0-5 yearsRequired skills :-1) Excellent communication skills - verbal and written.2) Basic familiarity with Microsoft applications.3) Should...
-
Customer Support Associate
2 weeks ago
Ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite.Position- Customer Support AdvisorExperience- 0-5 yearsRequired skills :-1) Excellent communication skills - verbal and written.2) Basic familiarity with Microsoft applications.3) Should be...
-
Customer Support Associate
1 month ago
Ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite. Position- Customer Support AdvisorExperience - 0-5 yearsRequired skills :- 1) Excellent communication skills - verbal and written.2) Basic familiarity with Microsoft applications.3) Should...
-
Customer Support Associate
1 month ago
Ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad. If you are looking forward to a progressive career, join A-team- Asite. Position - Customer Support Advisor Experience - 0-5 years Required skills :- 1) Excellent communication skills - verbal and written. 2) Basic familiarity with Microsoft applications....
-
Customer Support Associate
4 weeks ago
Ahmedabad, India Asite Full timeWe at Asite are looking to fill a number of key roles in our head-office team, based in Ahmedabad.If you are looking forward to a progressive career, join A-team- Asite. Position- Customer Support AdvisorExperience - 0-5 yearsRequired skills :- 1) Excellent communication skills - verbal and written.2) Basic familiarity with Microsoft applications.3) Should...
-
Customer Support Associate
4 weeks ago
Ahmedabad, Gujarat, India sri sai overseas recruitments Full time**Customer support Assosiate** **Exp**:2 Years** **Salary : 2 lpa to 3lpa** **Skill**: - **Erp, Tally, Communication skill, knowledge of Inconterms, Payment terms.** **Responsibility**: - **Order Input**: - **Order Processing**: - **Document Preparation**: - **Invoice**: - **Packing List**: - **BL** **Job Types**: Full-time,...
-
Customer Support Associate
7 days ago
Ahmedabad, Gujarat, India Arise solution Full timeHandles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service; May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy; excellent English communication **Job Types**: Full-time, Permanent Pay:...
-
Customer Support Executive
4 weeks ago
Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time**JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 4 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 1 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office.** **Work Time**: **US Business Hours (i.e., your...
-
Customer Support Associate
4 weeks ago
Ahmedabad, India U-Connect Global Services Pvt Ltd Full time**Company Name**: U-Connect Global Services Pvt Ltd **Responsibilities**: - Answer inbound customer calls - Handle renewals and cancellations - Provide account information and status - Provide workflow assistance - Manage all customer issues and requests - Develop and improve customer experience - Manage complaints **Skills**: - English Fluency -...
-
Customer Support Executive
5 days ago
Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time**This role is a Work From Office in Ahmedabad (mandatory)** **Thank you.** **JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura,...
-
Customer Support Executive
4 weeks ago
Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time**JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office/Hybrid | (NOT Remote)** **Work Time**:US Business...
-
Customer Support Executive
4 weeks ago
Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time**JOB Details**: **Company**: PeopleTree Knowledge Services Pvt Ltd **Position**: Customer Support Executive **No. of positions**: 3 **Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium) **Experience**: 0 to 5 years **Location**: Navrangpura, **Ahmedabad - Work from Office/Hybrid | (NOT Remote)** **Work Time**:US Business...
-
Customer Care Associate
1 month ago
ahmedabad, India Milestone Job Consultant Full timeJob Purpose:Job Involves understanding the needs of the customer in-store and assisting them onsite for color selection.Site measurement & Providing quotation based on customer needs Timely execution of the Interior sites with good feedback.Following up with assigned reportsGenerating leads for Décor Product – via cold callAchieving respective Sales...