Customer Support Executive

2 months ago

Ahmedabad, India Peopletree Knowledge Services Pvt Ltd Full time

**JOB Details**:
**Company**: PeopleTree Knowledge Services Pvt Ltd
**Position**: Customer Support Executive
**No. of positions**: 3
**Qualification**: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
**Experience**: 0 to 5 years
**Location**: Navrangpura, **Ahmedabad - Work from Office/Hybrid | (NOT Remote)**
**Work Time**:US Business Hours (i.e., your shift may end by 4:30 AM or 5:30 AM IST)**
**Work Day / Hours**: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
**Role type**: Permanent/Full time

**About Role**:
**Must Have**:

- **Excellent English communication skills - Both verbal and written**:

- **Willing to work in US shift**:

- **Looking for long-term association therefore must be ready for 18 months of commitment period with the company**

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating and coordinating with colleagues as necessary.
- Acknowledging and resolving customer complaints.
- Knowing the workflow inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.

**Personality Attributes**:

- Self-motivated worker, that can complete tasks under mínimal supervision
- Team Player
- Should have good logical skills and attention to detail.

**Why choose Us?**:

- Glad you asked Here is why PeopleTree is an employer of choice:

- Hybrid/Remote Working Models
- Paid Leaves
- Gratuity at No-Cost to Employee
- Individual Medical Benefits at No-Cost to Employee
- Open Work Culture
- Continuous Learning & Growing Work Environment
- Fun Activities
- Team Celebrations
- Employee Referral Bonus Policy
- Growing and Dynamic company, focused only on international business

**About** **PeopleTree-**

PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to
- Manage their IT and non-IT operations
- Enable them to focus on growing their business
- Help them reduce operational cost and improve bottom-line

We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services.

**Address**:1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- What is your Current/Previous CTC? (Mention Specific Number)
- What is your Expected Salary per month? (Mention Specific Number)
- How soon can you join us? (within 0-15days will be preferred)
- How many years of experience do you have in Customer Support?
- Can you say you have an Excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
- Are you comfortable working from office in US shift timings?
- Are you willing to work at least for 12-18 months with your new employer?

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