technical support process

Job Title: Customer Experience Associate – Voice Process Location: Bellandur & Kengeri, Bangalore Experience: Freshers & Experienced Candidates Qualification: Minimum 12th Pass Job Description: - Handle customer queries through voice calls. - Provide excellent customer service and resolve customer concerns. - Communicate effectively in English. Salary: -...

Excellent Communication Skills in English, Kannada, Hindi and Tamil/Telugu. Pursuing degree, graduate or postgraduate Personable, attentive, and active listener Good interpersonal skills and communication skills in English and Tamil Confident, assertive approach and resiliency Customer centric approach to go extra mile to keep up the user experience Pleasant...

Position Title:  Lead- Process Technology & Support Job Objective - To provide technical expertise in pharmaceutical process technology, process development, scale-up, process optimization, equipment commissioning, troubleshooting, and customer technical support, predominantly involving Fluid bed equipment. The role works closely with Customers, Sales,...

Job Title: Product Support Advocate – Microsoft Location: Hyderabad Experience: 1+ years Qualification: Any Graduate Work Mode: 100% Work From Office Shift: US / 24×7 Flexible Rotational Shifts Joining: Immediate Joiners Preferred Salary: 1+ year experience: Up to ₹5.5 LPA 2+ years experience: Up to ₹7 LPA Compensation will depend on relevant...

Description We are seeking a motivated individual for the role of International Voice and Chat Process in our Sales and Technical Support team. This position is ideal for candidates with 1-4 years of experience in customer service or related fields who are eager to contribute to a dynamic team and provide exceptional service to our international clientele. ...

Main Objectives of this position Process Excellence – Work on Process Improvement initiatives Performance Management – Manage the Quality promises by regular business reporting of KPI and doing data analysis to identify gaps and propose actionable insights Responsibilities Process Excellence • Proactively identify cross-functional process...

DescriptionWe are seeking a qualified and detail-oriented Civil Engineer with 1–2 years of experience in property valuation and project appraisal. The ideal candidate will be responsible for conducting site inspections, preparing valuation and technical reports, monitoring construction progress, and ensuring due diligence in property-related approvals and...

L2 Technical Support Engineer | VoIP & Networking Join our team as a L2 Technical Support Engineer, serving as the key escalation point for complex VoIP and networking issues. You'll troubleshoot SIP, TCP/IP, LAN/WAN, call quality, call routing, and platform-related challenges while working closely with customers and internal engineering teams. Key...

Key Responsibilities: Technical Support: Provide technical assistance on-site or remotely with minimal supervision. Model and enforce safety and security guidelines at all times. Lead customer meetings and root cause investigations as directed. Proactively identify potential issues and coordinate with relevant departments to reduce impact. Sustaining: ...

Key Responsibilities: Operations Management: Review 52-week maintenance tracker (OEM & in-house). Communicate changes to site leads in a timely manner. Map resources at all DC sites as per contractual obligations. Prepare 12-month training schedule covering technical and soft skills (incident management, behavior). Conduct technical evaluations of...

Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices. Replicate customer reported issues to provide validation of defects to engineering. Participate in product testing to assist in the new product release process. Review/validate internal documents and knowledge...

As Technical Support Engineer, you will: Provide direct technical support via the phone, chat, and web-based systems to our customers and partners throughout the EMEA Region. Analyze and technically investigate reported problems with the FortiSOAR product. Provide technical solutions including the development and enhancements of scripts, connectors, and...

Technical Customer Support Executive Location: Patna, Bihar Job Type: Full-Time Experience: Freshers and Experienced Candidates Department: Customer Support / Technical Support About the Role We are looking for a responsible and proactive Technical Customer Support Representative who can handle client queries, understand technical issues, and coordinate...

We’re looking for a curious, analytical, and solution-oriented Technical Services & Support Analyst to join goFLUENT’s Technical Services & Support team. As part of the team, you will investigate technical and functional issues reported internally, identify root causes and patterns, assess impact, and coordinate with teams such as Tech, Analytics,...

We’re looking for a curious, analytical, and solution-oriented Technical Services & Support Analyst to join goFLUENT’s Technical Services & Support team. As part of the team, you will investigate technical and functional issues reported internally, identify root causes and patterns, assess impact, and coordinate with teams such as Tech, Analytics,...

Overview Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and...

Location: Bangalore Description The Role As a Technical Support Agent, you are the primary escalation point for Brivo’s certified dealer network. You aren't just answering tickets; you are a virtual consultant helping on-site technicians navigate the intersection of physical security hardware, low-voltage electricity, and cloud connectivity. This role...

Technical Product Support Engineer Location: Pune, India, office-based (this is not a remote position) Employment: Full time This role is based in our Pune office, so you must live in or near Pune. You will be employed through our partner entity in India. The opportunity RoboShadow is a fast-growing UK-based global cybersecurity startup, and we are...

Job Description: Job Description: 📌 Job Title: Manager – Technical Support Specialization: Tile Adhesives, Waterproofing & Epoxy SystemsLocation: MumbaiDepartment: Technical ServicesReporting To: DGM - Technical supportIndustry: Construction ChemicalsEmployment Type: Full-Time  🧭 Role Objective To lead and deliver advanced technical...

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...