talkdesk ivr developer

Job description What You Will Be Doing: Develop, execute, and manage comprehensive test plans to ensure the optimal functionality of IVR systems. Analyze IVR call flows, scripts, and user interactions to identify errors, discrepancies, and areas for improvement. Collaborate with technical teams to ensure seamless integration and performance of IVR systems...

Responsibilities: • Design, develop, and maintain high-quality features on our Android or iOS app, with growing exposure to shared Kotlin Multiplatform code • Implement scalable, stable, user-friendly features that hold up under rapid user growth • Use AI-assisted development tools to accelerate code generation, testing, and architecture...

Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms. Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows. Integrate IVR flows with REST APIs for real-time data retrieval and system communication. Collaborate with business teams to understand requirements and translate them...

8+ years experience in contact center domain software development or similar technology. Strong understanding of telephony concepts and IVR best practices. Experience with integrating IVR systems with CRM platforms (e.g., Salesforce & ServiceNow). Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. The Ideal...

Description We are looking for a Cloud Contact Center Implementation Specialist to join our team in India. The ideal candidate will have 3-5 years of experience in implementing cloud-based contact center solutions, with a strong understanding of contact center operations and technologies. As an Application Support Engineer, a typical day involves acting as...

Key Responsibilities: Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows Design and implement seamless call flows for optimal customer experience Integrate CXone with CRM systems and other third-party applications Utilize APIs, REST, SOAP, and JSON for system integrations and...

IND Staff Software Engineer - GCC011We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.Role SummaryWe are seeking a highly...

CXCRM Recruitment Dear Candidate Greetings from Cognizant!! Cognizant is Hiring - Nice Cxone developer Please Find The Job Description Below Experience: 4 to 12 years Location: All CTS Location (3 days office, Hybrid mode) Notice Period: Immediate to 90 days Job Description:- (NICE Cxone) • Studio Development Experience in Nice CxOne(Voice, IVR...

We're hiring: 2 Business Development Executives for US Sales (Remote, India) Clinics across the US lose patients every day to missed calls and overloaded front desks. At 2care AI we built a conversational AI voice agent - not an IVR - that answers every call in 2 rings, 24/7, books the appointment, and handles the follow-up. We're live with real clinic...

Job Description:- (NICE Cxone) Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel) Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling Experience in designing reports and understanding them. Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio. Working...

🚀 Mumbai | We’re Looking for Hunters, Not Just Salespeople. At Pingbix, we are building the future of enterprise communication through WhatsApp, RCS, SMS, Voice, and AI-driven engagement solutions. And honestly this industry is not for everyone. It’s for people who: ✔ Love chasing targets ✔ Understand enterprise conversations ✔ Can handle...

Dynamics 365 CCaaS Developer — Job Description **Experience- 3–5 Years **Employment Type- Full-Time **Location- Delhi (Onsite) About the Role Today, complaint and service intake is fragmented: Facilities Management runs its call centre on plain telephony with no caller ID or history lookup, and all in-unit tenant work is tracked through messaging groups...

Company Description Globe Communication, founded in 2006, is a Digital Communication and AI Solutions company that helps brands, enterprises, and startups engage customers through secure and scalable platforms. With offices in Jaipur, Mumbai, Mauritius, and London, the organization offers a full suite of enterprise communication tools, including Bulk SMS,...

WHAT YOU'LL BE DOING: Lead the end-to-end management of CTI systems, including implementation, configuration, and troubleshooting. Collaborate with cross-functional teams to integrate CTI solutions with CRM systems and other enterprise applications. Manage vendor relationships, ensuring SLAs are met and technological advancements are leveraged. Oversee...

WHAT YOU'LL BE DOING: Worked with the CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE. Familiarity with implementation of IP Telephony and Dialer applications. Knowledge of the building Campaigns, Queues, Call Control Scrips and IVR into the Dialer system. CTI solution design,...

Description We are seeking an experienced Amazon Connect Specialist to join our team in India. The ideal candidate will have a strong background in designing and managing Amazon Connect solutions, with a focus on optimizing customer interactions and enhancing operational efficiency. Summary: AWS Developer responsible for building AI-driven IVR solutions in...

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Amazon Connect Good to have skills :...

Strong experience in Genesys Cloud CX. Hands-on experience with Contact Center and IVR Development. Knowledge of Call Routing, ACD, Dialer, Queue Management, and Reporting. Experience with Architect Flows, Voice Bots, and Chat Bots. Understanding of REST APIs, Web Services, and System Integrations. Experience in troubleshooting Genesys Cloud production...

Senior Engineer – Amazon Connect/ Telephony- Hyderabad (Hybrid)Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate...

We are looking for a seasoned CCaaS Architect to drive the design and rollout of enterprise-grade Amazon Connect solutions. The successful candidate should have 12–20 years of broad IT experience, with strong knowledge of contact center modernization, AWS architecture, and large-scale CCaaS migrations.ResponsibilitiesSpearhead the complete architecture,...