sla

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

Handles first level calls/cases from Enterprise customers. Case ownership, documentation and management Customer Management, Setting right expectation, Situation handling. Driving case progression as per the SLA Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Job description: Job Description Role Purpose The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. ͏ Areas of responsibility Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4...

Job description: Job Description Role Purpose The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. ͏ Areas of responsibility Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4...

Primary Role Description: - Processing all CKYC related endorsement with 100% accuracy. Communication with Different internal and external stake holders. Maintaining SLA and quality. Processing all CKYC related requests within defined SLA and maintaining quality. 

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act...

Key Responsibilities: 1. New Business Development • Identify, target, and acquire new corporate clients for express logistics services. • Develop and deliver customized sales pitches, proposals, and pricing solutions. • Ensure consistent pipeline building and weekly opportunity tracking. 2. Key Account Management • Manage and grow revenue from...

We are seeking a dedicated and detail-oriented professional to join our team, focusing on reconciliation processes for our buy side client. The candidate will be responsible for performing daily reconciliation exception management, with a primary focus on breaks identification, allocation, and timely follow‑up. The role ensures that all reconciliation...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Primary Role Description: - Processing all CKYC related endorsement with 100% accuracy. Communication with Different internal and external stake holders. Maintaining SLA and quality. Processing all CKYC related requests within defined SLA and maintaining quality. 

At GEEKS, a Great Place to Work-Certified Managed Service Provider (MSP), we pride ourselves on delivering seamless IT solutions that drive client success while fostering a people-first culture. We believe that when our team thrives, the business thrives and our GPTW certification is a testament to that commitment. Role Overview We are looking for somebody...