sla

Job Title: Associate Department: Internal Contract factory team About Business line/Function: Contract Management (IC factory) Position Purpose: Internal contract Industrialization(factory) and lifecycle management Responsibilities Direct Responsibilities • Internal Contract lifecycle management scope • Catalogue of Services & agreements...

**Job Title:** Associate **Department** : Internal Contract factory team **About Business line/Function:** Contract Management (IC factory) **Position Purpose:** Internal contract Industrialization(factory) and lifecycle management **Responsibilities** Direct Responsibilities - Internal Contract lifecycle management scope -...

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

WE ARE HIRING | TECHNO-COMMERCIAL PROCUREMENT MANAGER 📍 Location: Bengaluru 🏢 Company: Milestone Aluminium 👤 Reports to: Director 💰 CTC: ₹12–15 LPA (Fixed + Performance-Linked Variable) 💼 Experience: 8–12 Years 🎓 Qualification: Bachelor's Degree in Engineering (Mechanical, Civil, Production, Industrial or related discipline) –...

About the Role We are looking for a technically skilled and hands-on Additive Manufacturing Engineer to join our team at Amrita Research Hospital, Faridabad. The ideal candidate should have practical experience in FDM and SLA 3D printing technologies, with the ability to manage printing workflows, optimism print parameters, troubleshoot technical issues and...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

We are looking for an experienced APGM – Operations to lead BPM operations, with strong expertise in client delivery, operational metrics, cost management, people leadership, SLA governance, and continuous improvement. The ideal candidate should have experience managing 200+ resources and be highly comfortable working with numbers, operational reports,...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

REMOTE Project Owner / Service Delivery Operations Lead – Managed Operations ARDEM Data Services Private Limited UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India Telephone: 915.130.3150 Email: Recruitment_ARDEMDataServices@ardem.com Position: Project Owner / Service Delivery Operations Lead – Managed...

## Job highlights - Experience in Real Time Analysis (RTA) and Workforce Management (WFM) with skills in SLA monitoring, root cause analysis, and Looker Studio dashboard development - Monitor and manage SLAs, conduct RCA for deviations, generate accurate reports, optimize agent activities, manage outages, and drive process improvements Roles and...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

• Role Purpose The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational performance, and profitability of O&M business across the assigned state. The role ensures SLA compliance, safety adherence, revenue achievement, and customer satisfaction, while managing multi-site operations and driving continuous...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

**Roles and Responsibilities** - Manage team performance, ensuring adherence to SLAs and KPIs. - Oversee daily operations, including rostering, call monitoring, escalation management, and shrinkage control. - Analyze KPIs such as AHT, TAT, CSAT, and SLA to identify areas for improvement. - Develop strategies to reduce attrition rates through effective team...