sla jobs in Pune

This job is with Springer Nature, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Junior Specialist - Accounts Payable Location: Pune (Hybrid working) About Springer Nature Group Springer Nature opens the doors to discovery for...

Job description: Job Description Role Purpose The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement. ͏ Areas of responsibility Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets...

Job description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do • Support process by managing transactions as per required quality standards• Fielding all incoming help requests from clients...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do• Support process by managing transactions as per required quality standards• Fielding all incoming help requests from clients...

Job description: Job Description Role Purpose The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required. ͏ Areas of responsibility Triaging and resolution of tickets-Perform initial triage and assist...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do• Support process by managing transactions as per required quality standards• Fielding all incoming help requests from clients...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do• Support process by managing transactions as per required quality standards• Fielding all incoming help requests from clients...

Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives ͏ Do: • Be responsible for primary user support and customer service• Respond to queries from all calls, portal, emails,...

Job Description Application Management is making difference for our current and future customers in Nordics and UK. Aim of unit is to provide best quality application maintenance service in reasonable and competitive price. Increasingly often customers require a high quality, efficient support service 24 hours a day, regardless of their geographical...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do • Support process by managing transactions as per required quality standards• Fielding all incoming help requests from clients...

Implement the John Crane Global Shared Accounting Services strategy, policies and operating model Ensure the successful set-up of the India Finance Shared Service teams to deliver the services in accordance with the SLAs Ensure all services provided are to the required quality and financial control standards Lead and drive Knowledge

Sales & Service Cloud, Dev and Admin Certified Salesforce platform Administration experience Code/Configuration Release experience - Jira, Jenkins and VS Code Experienced in troubleshooting production issues, debug and find the root cause, apply bug fixes Must have experience in SLA based end user support

Viman Nagar Pune Key Responsibilities Operational Excellence • Assist in managing service delivery schedules and commitments as per the Statement of Work (SOW). • Monitor key support functions to ensure optimal service delivery and adherence to SLAs. • Oversee a team of 20+ resources, ensuring high performance in claims processing and US healthcare...

In this role, you will have the opportunity to: Work on various IT PMO Governance initiatives, including, IT Change Management processes. IT Incident Management (Support)- Resolving Incident within target SLAs and MTTRs. IT Governance - Quality Reviews, Emergency Access Reviews. Collaborate and Support various IT Functions in the area of IT PMO Governance....

Company Description Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our...

The essential requirements of the job include: Minimum of 2-3 years of experience in SAP ABAP Programming. Minimum of 6 months of hands-on SAP S/4HANA, or at least an SAP Upgrade experience i.e. Unicode conversion, ABAP support on Basis upgrades or Functional testing, etc. Excellent analytical and problem-solving skills, with the ability to debug,...

The essential requirements of the job include: Bachelor s degree in information systems, Engineering, or relevant business disciplines. 6+ years SAP ECC hands-on configuration experience in FICO and PS with cross-functional skills. Experience in 1-2 full life cycle implementations within SAP FICO and Project System. Hands on experience in gathering business...

About The Opportunity Netrix Global is looking for a skilled Business Analyst, Service Desk Reporting & Analytics owns reporting and analytics for the Netrix Global Service Desk. This role transforms ServiceNow and contact center data into accurate, automated Power BI reporting that supports customer service reviews, SLA governance, and internal operational...

Personal Data & organization data management, BIB configuration in s4 CI knowledge (Middleware), Good understanding of HR ABAP, Technical knowledge, bit understanding Coding for Debugging, Idocs. Support level-L3 support  + Enhancements Work on tickets assigned to queue, knowleg in BIB Business Integration Builder , work with S4 team- ABAP Team,...