hexaware technologies jobs in Pune

Role: An Assistant Manager leads, manages, and optimizes daily operations to ensure high productivity and the achievement of client KPIs. The individual is responsible for bridging the gap between client expectations and agent performance by driving process improvements and effectively managing staff performance. Key responsibilities include workforce...

Role: We are looking for a Senior Manager to manage sales voice process in the insurance domain. The ideal candidate will have a proven track record of successfully managing and developing high performing sales teams in a fast-paced environment. Job Responsibilities: - Provide strategic leadership and direction to the sales team, ensuring alignment with...

Role Summary- The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS...

Role: We are seeking an experienced and highly motivated Team Lead to oversee our Inbound Customer Support team for Europe region. The ideal candidate will be responsible for managing a team of customer support representatives, ensuring excellent service delivery, and maintaining high customer satisfaction levels. Job Responsibilities: - Handle inbound...

Role: The Quality Analyst is responsible for monitoring calls, emails, and chat interactions with customers from the Europe region to ensure adherence to quality standards. The Quality Analyst provides structured and timely feedback to agents through call and case audits, analyzes audit outcomes, and identifies quality trends. The role includes implementing...

Role: The incumbent will lead and oversee back-office operations for U.S. healthcare payer accounts, ensuring the achievement of revenue, productivity, quality and client satisfaction targets. The role involves strategic planning, operational governance, crisis management, and effective account management to drive business performance and service excellence....

Role: The Team Lead for Complaints and Escalations will oversee team performance and manage customer complaints & feedback received through social media channels globally, ensuring a seamless customer experience. This role requires strategic thinking to improve processes and resolve customer issues efficiently. Collaborating with cross-functional teams, the...

Role: The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 50-60 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are...

Role Summary: An Operation Manager leads, manages, and optimizes daily operations to ensure high productivity and meet client KPIs. The individual is responsible to bridge the gap between client expectations and agent performance, driving process improvements and managing staff performance. Key tasks involve workforce scheduling, capacity planning, team...

Job Description Role: The Assistant Manager role is responsible for overseeing and managing various aspects of operations related to derivative products and capital markets. The individual will be tasked with staying informed about procedural changes, SMF guidelines, and maintaining strong domain expertise. Additionally, they will be...

Key Responsibilities✅ Support end-to-end payroll processing cycles in Workday for North America clients, including: Payroll validations and approvals Payroll runs Off-cycle payroll processing Retro payroll processing✅ Perform payroll reconciliations, including: Gross-to-Net Reconciliation Payroll-to-GL Reconciliation Bank Reconciliation Tax...