genesys testing

Job Description: Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You...

Unified Communications Engineer - Role Profile Role Overview The Unified Communications Engineer will be a key member of the UC Product Engineering team, reporting to the UC Product Engineering Tech Lead. This role combines hands-on platform engineering with strategic involvement in large-scale cloud migrations, playing a critical part in modernizing AXA's...

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the...

## **Job Summary** In‑depth knowledge of IVR testing and engineering, with extensive experience in testing Contact Centre platforms such as Amazon Connect/Genesys Cloud Strong experience in voice and digital channels, including message/chat testing (e.g. SMS, web chat, async messaging) and associated contact flows Highly proficient in Cyara IVR...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Genesys Cloud Automation & DevOps EngineerSummaryOur organization is looking for a talented Genesys Cloud Engineer focused on constructing and automating sophisticated contact center platforms. This position is essential for creating, deploying, and sustaining intricate IVR call paths, routing methodologies, and system connections. The ideal candidate will...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Publication date : Nov 04, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global...

Key Deliverables Design Genesys-based contact center solutions tailored to client requirements Deliver implementation documentation, training materials, and system configurations Lead discovery sessions and best-practice consultations with clients Provide go-live and QA/UAT support to ensure successful deployment Role Responsibilities Collaborate with...

Key Deliverables Design Genesys-based contact center solutions tailored to client requirements Deliver implementation documentation, training materials, and system configurations Lead discovery sessions and best-practice consultations with clients Provide go-live and QA/UAT support to ensure successful deployment Role Responsibilities Collaborate with...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

About us Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational...

Role OverviewNextlink is seeking for an experienced Sprinklr Solution Lead / CCaaS Solution Architect to drive the design, architecture and implementation of an enterprise-scale omnichannel Customer Experience (CX) platform.The role will be responsible for defining end-to-end solution architecture across voice, digital and social channels, ensuring seamless...

Platform Implementation & ConfigurationDesign, implement, and maintain Genesys Cloud platform configurations, including Architect workflows, admin settings, and feature modulesConfigure and optimize intelligent routing workflows, voicebots, and call handling processes to meet business requirementsImplement and manage call recording, speech analytics, quality...

Role Overview Nextlink is seeking for an experienced Sprinklr Solution Lead / CCaaS Solution Architect to drive the design, architecture and implementation of an enterprise-scale omnichannel Customer Experience (CX) platform. The role will be responsible for defining end-to-end solution architecture across voice, digital and social channels,...