genesys testing jobs in Pune

Job Description: Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the successful implementation and optimization of our CCaaS platform. You...

Overview We need a data enthusiast who pairs sharp analytical capabilities with the leverage of modern AI tools. As our organization harmonizes multiple disparate systems, data sources, and analytics platforms into a single operational home, this role will lead and orchestrate the collection, cohesion, and maintenance of our core data models (unified...

Job Description 1: Nutanix L2 Support Administrator Level: L2 Support Key Responsibilities1. Nutanix Cluster Administration • Manage and monitor Nutanix clusters using Prism Element and Prism Central. • Perform node additions, expansions, and removal activities. • Monitor cluster health, storage utilization, and alert handling. • Virtualization &...

Job Description 1: Nutanix L2 Support Administrator Level: L2 SupportKey Responsibilities1. Nutanix Cluster Administration Manage and monitor Nutanix clusters using Prism Element and Prism Central. Perform node additions, expansions, and removal activities. Monitor cluster health, storage utilization, and alert handling. 2. Virtualization & VM...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

## Job highlights - Experience with NICE CXone platform, IVR, routing, and telephony; Bachelor's degree in CS/IT/Engineering; NICE CXone certifications preferred - Administer and support NICE CXone platform, manage users and campaigns, troubleshoot incidents, develop and maintain IVR call flows, monitor contact center operations, perform testing and...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations, Oracle BI Application (OBIA) Contact Center Telephony Analytics Good to have skills : NA Minimum 5 year(s)...

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales Lead Qualification Representative Location: Remote Schedule: Full-time, EST Business Hours Required Compensation: C$40,000–C$50,000 annually, based on experience, qualifications, and performance The Opportunity Royal York Property Management...

Zensar Technologies Limited is seeking an experienced Dynamics 365 Telephony Test Engineer to spearhead testing efforts for CTI integrations and contact‑center solutions. The role involves validating call flows, testing omnichannel interactions, and ensuring data synchronization across leading telephony platforms, delivering a robust and integrated...

Role Summary Owns quality assurance and release validation for the TLCx LaunchPad Core Components platform, with a focus on the contact center platforms in use (Genesys, NICE, or Five9). Validates that new client environment builds, configuration changes, and integration updates meet production standards before reaching a live client account. This role...

Role Summary Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integration layer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems. The core of this role is Microsoft-stack development and administration — C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI,...

Description Team Function: The Knowledge Management & Messaging team supports enterprise-wide service delivery by optimizing knowledge content, conversational experiences, and messaging channels across Farmers. The team is responsible for: Maintaining and continuously improving knowledge content used by employees, agents (Exclusive & Independent), vendors,...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...