Senior User Assistance Manager

5 months ago

Bengaluru, India Oracle Full time
Lead and manage a team of technical writers responsible for creating and maintaining technical documentation, including user guides, API documentation, release notes, and knowledge base articles, for our IAM platform. Define and implement documentation standards, guidelines, and best practices to ensure consistency, quality, and accuracy across all documentation deliverables. Collaborate closely with cross-functional teams, including Product Management, Engineering, Customer Support, and Quality Assurance, to gather technical information and insights for documentation purposes. Develop and maintain documentation project plans, schedules, and resource allocation to meet deadlines and deliver documentation milestones in alignment with product release cycles. Conduct regular reviews and audits of existing documentation to identify areas for improvement, updates, and enhancements based on customer feedback, product updates, and industry best practices. Serve as a subject matter expert (SME) on IAM concepts, features, and functionality, providing guidance and support to the technical documentation team and other stakeholders. Stay current with industry trends, emerging technologies, and regulatory requirements related to IAM and security documentation practices.

Career Level - M3

Translates organizational goals to specific operational objectives and plans for the team and ensures they are achieved. Manages a mid-size team responsible for supporting user assistance requirements of 1 to 2 products and technology areas. Fosters collaboration with internal stakeholders. Develops project plans and work schedules to ensure timely development of user assistance assets. Ensures adherence to Company processes, procedures and compliance concerning the organization. Ensures that objectives and medium-scale projects are completed on schedule and within budget. Ensures quality and applicability of user assistance assets. May interact with senior management on key initiatives. Adjusts work activities based on strategic priorities. Drives innovation and forward thinking activities. Can effectively communicate at all levels of the organization. Assists with solving difficult problems creatively. Looks for and drives improvements that would aid the entire organization

Responsibilities

Lead and manage a team of technical writers responsible for creating and maintaining technical documentation, including user guides, API documentation, release notes, and knowledge base articles, for our IAM platform. Define and implement documentation standards, guidelines, and best practices to ensure consistency, quality, and accuracy across all documentation deliverables. Collaborate closely with cross-functional teams, including Product Management, Engineering, Customer Support, and Quality Assurance, to gather technical information and insights for documentation purposes. Develop and maintain documentation project plans, schedules, and resource allocation to meet deadlines and deliver documentation milestones in alignment with product release cycles. Conduct regular reviews and audits of existing documentation to identify areas for improvement, updates, and enhancements based on customer feedback, product updates, and industry best practices. Serve as a subject matter expert (SME) on IAM concepts, features, and functionality, providing guidance and support to the technical documentation team and other stakeholders. Stay current with industry trends, emerging technologies, and regulatory requirements related to IAM and security documentation practices.

Qualifications

Bachelor's degree in Technical Writing, Computer Science, Information Technology, or related field; Master's degree preferred. Proven experience (5+ years) managing a technical documentation team, preferably in the field of Identity and Access Management (IAM) or cybersecurity. Extensive experience creating technical documentation for complex enterprise software products, including user guides, API documentation, release notes, and architecture articles. Strong understanding of IAM concepts, authentication protocols (., OAuth, SAML), access control mechanisms, and security best practices. Proficiency with documentation tools and platforms Excellent communication skills, with the ability to translate complex technical concepts into clear, concise, and user-friendly documentation for technical and non-technical audiences. Strong leadership and interpersonal skills, with the ability to mentor and develop technical writers, foster collaboration with product team, and build positive working relationships across team members. Detail-oriented, organized, and able to manage multiple documentation projects simultaneously in a fast-paced environment. Knowledge of Search Engine Optimization (SEO) principles and techniques to optimize technical documentation for discoverability and search engine rankings. Experience using analytics tools (., Google or Adobe Analytics) to gather insights and metrics on documentation usage, user engagement, and content effectiveness, and using this data to improve content quality and relevance. Familiarity with theme-based documentation approaches to organize and structure documentation content around specific themes, topics, or use cases to enhance user understanding and navigation. Experience creating video tutorials and how-to guides to complement written documentation, leveraging visual and multimedia elements to enhance user learning and comprehension.

  • Senior User Assistance Developer

    2 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled Senior User Assistance Developer to join our team at SAP. As a key member of our User Assistance development team, you will be responsible for creating high-quality user assistance deliverables for our cloud solutions.ResponsibilitiesCreate user-friendly and engaging content for our customersCollaborate with...

  • Senior User Assistance Developer

    6 days ago

    Bengaluru, Karnataka, India SAP Full time

    Unlock Your PotentialAt SAP, we're committed to helping our customers succeed in the digital economy. As a Senior User Assistance Developer, you'll play a critical role in crafting intuitive and user-friendly experiences for our SAP Commerce Cloud solutions.About the RoleAs a member of our User Experience team, you'll collaborate with cross-functional groups...

  • Senior User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a skilled Senior User Assistance Developer to join our team at SAP. As a key member of our User Assistance development team, you will be responsible for creating high-quality user assistance deliverables for a range of solutions within SAP Commerce Cloud.Key ResponsibilitiesCreate user assistance deliverables, such as...

  • Senior User Assistance Content Developer

    7 days ago

    Bengaluru, Karnataka, India SAP Full time

    About This RoleWe are seeking a skilled Senior User Assistance Content Developer to join our team at SAP. As a member of our User Assistance development team, you will be responsible for creating high-quality user assistance deliverables for SAP Commerce Cloud. Your primary focus will be on communicating complex information in a clear and concise manner,...

  • Senior User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a skilled User Assistance Specialist to join our team at SAP. As a key member of our User Assistance development team, you will be responsible for creating high-quality user assistance deliverables for SAP Commerce Cloud.Key ResponsibilitiesCreate user assistance content for SAP Commerce Cloud, including documentation, videos,...

  • User Assistance Developer

    4 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About SAPSAP is a leading provider of enterprise software solutions, helping organizations around the world run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for making a positive impact.Job SummaryWe are seeking a highly skilled User Assistance Developer to join our team. As a User Assistance...

  • User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled User Assistance Developer to join our team at SAP. As a User Assistance Developer, you will be responsible for creating high-quality user assistance deliverables for our range of solutions within SAP Cloud for Customer.Key ResponsibilitiesCreate user assistance content that is clear, concise, and...

  • Senior User Assistance Developer

    4 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior User Assistance Developer

    3 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    Unlock Your Potential as a User Assistance Developer at SAPWe're seeking a talented User Assistance Developer to join our team at SAP, where you'll play a crucial role in creating user-friendly documentation that empowers our customers to succeed.As a User Assistance Developer, you'll be responsible for formulating complex technical information into engaging...

  • Senior User Assistance Developer

    4 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled User Assistance Developer to join our team at SAP. As a key member of our virtual UA team, you will play a crucial role in crafting user-centric documentation and ensuring seamless user experiences for our customers.Key ResponsibilitiesCraft high-quality user documentation that meets the needs of our...

  • User Assistance Developer

    4 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe're seeking a skilled User Assistance Developer to join our team at SAP. As a key member of our content creation team, you'll play a crucial role in helping our customers succeed by creating high-quality user assistance materials.Key ResponsibilitiesCreate user assistance deliverables that enable users to deploy, administer, and use SAP...

  • User Assistance Developer Associate

    5 months ago

    Bengaluru, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • User Assistance Specialist

    1 week ago

    Bengaluru, Karnataka, India SAP Full time

    Job Description:SAP is seeking a skilled User Assistance Developer to join our team. As a User Assistance Developer, you will play a critical role in creating user-friendly documentation that helps users leverage our software to meet their business needs.Key Responsibilities:Define what information needs to be passed on to users to ensure they can fully...

  • Senior User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a skilled Technical Writer to join our team at SAP. As a User Assistance Developer, you will play a crucial role in creating high-quality user documentation that enables our customers to get the most out of our products.Key ResponsibilitiesCraft user-centric documentation that is clear, concise, and easy to understandReview,...

  • User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the Role:We are seeking a highly skilled User Assistance Developer to join our team at SAP. As a key member of our Product Services UA team, you will play a crucial role in creating user-friendly documentation that helps our customers get the most out of our software.Key Responsibilities:Develop high-quality user assistance content, including release...

  • User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled User Assistance Developer to join our team at SAP. As a User Assistance Developer, you will be responsible for creating high-quality documentation and learning content for our S/4HANA Cloud Foundation product.Key ResponsibilitiesPlan and write documentation in line with SAP or product-specific Standards and...

  • User Assistance Developer

    5 months ago

    Bengaluru, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    About the RoleWe are seeking a highly skilled User Assistance Developer to join our team at SAP. As a User Assistance Developer, you will be responsible for delivering high-quality documentation and learning content for our S/4HANA Cloud Foundation product.Key ResponsibilitiesDefine and maintain terminology and glossary in own domain for documentation and UI...

  • SAP User Assistance Developer

    3 weeks ago

    Bengaluru, Karnataka, India SAP Full time

    Unlock Your Potential as a User Assistance Developer at SAPWe're seeking a skilled User Assistance Developer to join our team at SAP. As a User Assistance Developer, you will play a crucial role in creating user assistance deliverables that enable users to deploy, administer, and use SAP software.Key Responsibilities:Develop user assistance content,...