Senior User Assistance Developer
6 days ago
Unlock Your Potential
At SAP, we're committed to helping our customers succeed in the digital economy. As a Senior User Assistance Developer, you'll play a critical role in crafting intuitive and user-friendly experiences for our SAP Commerce Cloud solutions.
About the Role
As a member of our User Experience team, you'll collaborate with cross-functional groups to design and develop high-quality user assistance materials. Your expertise will help ensure that our customers can easily navigate and utilize our products, enhancing their overall experience.
Responsibilities
- Develop user assistance content for SAP Commerce Cloud solutions
- Collaborate with product management and development to deliver clear, concise, and accurate content
- Participate in innovative projects to improve user assistance deliverables and processes
- Acquire product knowledge and stay up-to-date with emerging trends in user assistance
- Gather customer feedback and continuously improve content
Requirements
- 5-10 years of experience in information development or technical writing
- University degree, preferably in Bachelor of Engineering
- Excellent communication, writing, and grammar skills in English
- Working knowledge of DITA content management system
- Experience working in Agile environment
About SAP
SAP is a market leader in end-to-end business application software and related services. We help over 400,000 customers worldwide work more efficiently and make better decisions. As a cloud company with 200 million users and 100,000 employees, we're committed to innovation, collaboration, and personal development.
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