SAP User Assistance Developer

3 weeks ago


Bengaluru, Karnataka, India SAP Full time

Unlock the Potential of SAP Software

We're seeking a skilled User Assistance Developer to join our team and help create innovative solutions for our customers.

Key Responsibilities:

  • Develop user assistance materials that enhance the user experience and facilitate the deployment and administration of SAP software.
  • Collaborate with cross-functional teams, including subject matter experts, UX designers, and developers, to ensure a seamless user experience.
  • Apply SAP's style and tone guidelines to create engaging and effective content.
  • Proofread and edit content to ensure accuracy, clarity, and consistency.
  • Prepare content for delivery, including the provision of metadata, following SAP's standard production process.

What You'll Bring:

  • 5+ years of experience in user assistance development, preferably with 2-3 years of experience in on-premise or cloud applications.
  • Excellent written and spoken English skills, ideally first-language proficiency.
  • Ability to explain complex concepts in a clear and concise manner.
  • Knowledge of documentation tools and languages, such as IXIASOFT DITA CMS.
  • Understanding of customer needs and E2E user assistance scenarios.
  • Excellent presentation and communication skills, including experience in direct customer communication.

Professional Development:

  • SAP applicant tests as part of the standard recruitment process.
  • Learning Map for User Assistance Developers and Translators at SAP.

Education:

  • University degree in technical communication or a related field, such as languages, translation, or media and communication studies.


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