Senior User Assistance Developer

1 month ago

Bengaluru, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

SAP Commerce Cloud is the flagship product in the SAP Customer Experience (CX) product portfolio with a huge customer base.

 

The Commerce UA team is a diverse group of more than 30 dedicated and skilled UA developers in five locations on three continents. Despite our geographic distribution, we are a close-knit team that is passionate about providing the best quality user assistance exactly when, where, and how our users need it.

 

As part of the User Assistance development team, you are responsible for taking complex information and communicating it in a manner that is easy to consume. You can use documentation, videos, in-app help, infographics, and other deliverables to enable customers. Our team works in a flexible model and has a strong ethos built on integrity, customer-centricity, and innovation. We encourage you to drive content enablement for our cloud solutions.

 

The Role

· Create high-quality user assistance (UA) deliverables for a range of solutions within SAP Commerce Cloud.

· Participate in and drive innovative projects to improve UA deliverables, processes, and content.

· Work closely with product management and development to deliver content that is clear, concise, and accurate.

· Proactively acquire product knowledge and learn new skills emerging in user assistance and share your learnings with the team.

· Gather feedback on deliverables from customers and other stakeholders and continuously improve content.

· Be the advocate for user experience in your interactions with product management, development, and UX teams.

 

Education Qualification/Skills and Competencies

  • 5 - 10 years of experience in information development or technical writing
  • A university degree, preferably in Bachelor of Engineering
  • First language proficiency in English with excellent communication, writing, and grammar skills
  • Working knowledge of DITA content management system
  • Experience working in Agile environment
  • Knowledge of documenting APIs and integration content
  • Experience working on multimedia content
  • Willingness to quickly adapt to change and acquire knowledge
  • Ability to work independently as well as in a diverse global team

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 402954  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

  • User Assistance Developer Associate

    4 months ago

    Bengaluru, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • User Assistance Developer

    3 months ago

    Bengaluru, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Noesys Software

    3 months ago

    Bengaluru, India Senior .Net Developer Full time

    Job Description :Role : Dot Net DeveloperAbout Noesys Software :We at Noesys, through our product Infoveave, provide Analytics and Automation solutions for businesses. Infoveave makesit easy for companies to manage all their data in one place, keep track oftheir performance at various levels and automate critical front and back-office processes. Infoveave is...

  • Senior User Assistance Manager

    4 months ago

    Bengaluru, India Oracle Full time

    Lead and manage a team of technical writers responsible for creating and maintaining technical documentation, including user guides, API documentation, release notes, and knowledge base articles, for our IAM platform. Define and implement documentation standards, guidelines, and best practices to ensure consistency, quality, and accuracy across all...

  • User Assistance Developer

    2 months ago

    Bengaluru, India SAP Full time

    Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • User Assistance Developer Associate

    3 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • User Assistance Developer

    1 week ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior User Experience Developer

    4 months ago

    Bengaluru, India Oracle Full time

    Looking for a strong front-end developer lead/architect with advanced skills and hands-on experience in HTML/CSS with JavaScript Career Level - IC3 Are you interested in building web technologies and making an impact on millions of enterprise users? Do you like shipping code at a rapid pace? Oracle Design Engineering team is looking for developers to help...

  • Data Warehouse Architect

    2 months ago

    Bengaluru, India Senior .Net Developer Full time

    Data Warehouse ArchitectAbout Noesys Software :We at Noesys, through our product Infoveave, provide Analytics and Automation solutions for businesses. Infoveave makes it easy for companies to manage all their data in one place, keep track of their performance at various levels, and automate critical front and back-office processes. Infoveave is a...

  • User Assistance Developer

    2 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • User Assistance Developer Associate

    2 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior User Interface Developer

    3 months ago

    Bengaluru, India Brambles Full time

    Description Position As a Senior UI Developer, you’ll develop user interface components for complex websites and applications. The software we develop is used by global companies to optimize their supply chains, reduce cost and environmental impact. You’ll utilise tools such as JavaScript and HTML, with particular focus across cloud...

  • Senior User Assistance Developer

    3 months ago

    Bengaluru, India SAP Full time

    What you’ll do : We are looking for a passionate and experienced Senior UA Developer to join our engineering team in Bangalore. Fulfil roles as both a dedicated member of the UA team and an integrated member of a scrum team that uses the agile development process. Work closely with scrum team members to provide design feedback, user interface text,...

  • Senior User Interface Developer

    3 months ago

    Bengaluru, India Brambles Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Senior User Experience Designer

    2 weeks ago

    Bengaluru, India Tyfone, Inc. Full time

    About the company:Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology seamlessly and innovatively. Customers of our technology are U.S...

  • Patient Care Assistant

    4 months ago

    Bengaluru, Karnataka, India Athulya Senior Living Pvt Ltd Full time

    Athulya Senior Care is hiring for Patient care To Assist in Day to Day Activities of the senior clients Food & Accomodation is provided Pay: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Food provided - Health insurance - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Joining...

  • Senior User Experience Designer

    2 months ago

    Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • User Assistance Associate

    3 months ago

    Bengaluru, India SAP Full time

    **We help the world run better** **What you'll do**: In SAP, Technical Writers are called User Assistance Developers, because that’s what you do - you assist the users of our software. In a nutshell, your job as a Technical Writer (User Assistance Developer) will be to understand how SAP CPQ works, become familiar with different types of consumers of...

  • Senior User Experience Designer

    1 month ago

    Greater Bengaluru Area, India Tyfone, Inc. Full time

    About the company: Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology seamlessly and innovatively. Customers of our technology are U.S...

  • Senior User Experience Designer

    1 month ago

    Greater Bengaluru Area, India Tyfone, Inc. Full time

    About the company:Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology seamlessly and innovatively. Customers of our technology are U.S...