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CRM Manager

3 months ago

Navi Mumbai, India Sperton Global AS Full time

We are seeking an experienced CRMManager to oversee the planning and of customer relationshipmanagement (CRM) projects within our organization. As a CRM Manageryou will play a crucial role in driving customercentric initiativesand improving businessoperations.

Location:SariAhmedabad

KeyResponsibilities:

TeamLeadership:

  • Assembleand lead a crossfunctional projectteam
  • Delegate tasks and responsibilities toteam members
  • Motivate and manage the projectteam to achieveobjectives

RequirementsAnalysis:

  • Collaboratewith stakeholders to gather and document CRM systemrequirements
  • Analyze existing CRM processesidentify areas for improvement
  • Align the CRMsolution with organizational goals andobjectives
  • Manage project risks and implementmitigationstrategies

QualityAssurance:

  • EnsureCRM system meets quality standards and userrequirements
  • Conduct thorough testing andvalidation of the CRM solution
  • Implement CRMbest practices and industrystandards

ChangeManagement:

  • Developand implement a change management plan for enduseradoption
  • Provide training and support tomaximize CRMutilization

ReportingandDocumentation:

  • Generateregular progress reports forstakeholders
  • Maintain comprehensive projectdocumentation (plans requirements changelogs)

ImplementationEvaluation:

  • Assessthe effectiveness of the CRM solutionpostimplementation
  • Gather feedback from usersto identify areas for improvement
  • Recommendongoing enhancements andoptimizations
Qualifications:
  • Provenexperience as a CRM Project Manager or in a similarrole
  • Strong understanding of CRM systems andimplementation
  • Project management certification(e.g. PMP) is a plus
  • Experience inMicrosoft Dynamics CRM is aplus
  • Excellent leadership communication andinterpersonal skills
  • Ability to collaboratewith crossfunctional teams
  • Strong analyticaland problemsolving abilities
  • Proficiency inproject management tools and software
  • Knowledgeof CRM best practices and industrytrends

The CRM Manager will beinstrumental in transforming customer relationships and drivingoperational excellence. If you are a strategic thinker with apassion for CRM we encourage you to apply and join our dynamicteam

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