CRM

7 months ago


Kharghar Navi Mumbai Maharashtra, India CAREER CROSSROADS Full time

**Job Title: CRM Executive**
**Location - Kharghar, Navi Mumbai**
**Work Mode - On Site**
**Preferred Industry - Construction**

**Overview**:
As a CRM (Customer Relationship Management) Executive, your primary responsibility is to manage and enhance our company's interactions with current and potential customers. You will utilize various CRM tools and strategies to analyze customer data, implement targeted communication campaigns, and foster long-term relationships with clients. The role requires a blend of analytical skills, creativity, and a customer-centric approach to drive engagement and loyalty.

**Responsibilities**:

- **Data Analysis**:

- Analyze customer data to identify trends, preferences, and behavior patterns.
- Segment customer base based on demographics, purchase history, and engagement level.
- Utilize insights to develop targeted marketing strategies and personalized communication.
- **Campaign Management**:

- Develop engaging content and messaging tailored to different customer segments.
- Optimize campaign performance through A/B testing, tracking KPIs, and making data-driven adjustments.
- **Customer Engagement**:

- Design and implement strategies to enhance customer engagement and retention.
- Respond to customer inquiries, feedback, and complaints in a timely and professional manner.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- **CRM System Management**:

- Oversee the CRM system and ensure data accuracy, integrity, and security.
- Customize CRM workflows, fields, and reports to meet business requirements.
- Train staff on CRM usage and provide ongoing support and guidance.
- **Collaboration**:

- Collaborate with marketing, sales, and product teams to align CRM initiatives with overall business objectives.
- Share insights and recommendations based on CRM data to improve product/service offerings and customer experience.

Pay: Up to ₹44,682.25 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7709611029


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