BPO - Voice Process

2 weeks ago


Andheri, India Hemocean Outsourcing Full time

Company Overview


Hemocean Outsourcing is a top training and placement services provider with a strong team. They offer great packages and operate year-round to connect graduates with companies.


Job Overview


Junior position with 1 to 3 years of experience in BPO - Voice Process. Full-time position located in Jabalpur, Madhya Pradesh. Competitive salary offered. Join a team of 2-10 employees at Hemocean Outsourcing, a leading training and placement services provider in the Staffing & Recruiting industry.


Qualifications and Skills


  • Excellent communication skills in English
  • Previous experience in a BPO - Voice Process role (1-3 years)
  • Ability to handle customer queries and complaints with diplomacy
  • Strong problem-solving skills and ability to think on your feet
  • Proficiency in using BPO software and tools
  • A positive attitude and willingness to learn and grow in a dynamic environment


Roles and Responsibilities


  • Handle inbound and outbound customer calls professionally
  • Provide excellent customer service and resolve queries effectively
  • Maintain customer satisfaction levels through efficient communication
  • Follow call scripts and protocols to ensure quality service delivery
  • Adhere to company policies and procedures while interacting with customers






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