Concession Prevention Program Analyst, IN Security
5 months ago
Key job responsibilities
1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing.
2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities.
3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards.
4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards.
5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures.
6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution.
BASIC QUALIFICATIONS
1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT.2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes.
3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently.
4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands.
PREFERRED QUALIFICATIONS
1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently.2. Tableau: Working knowledge of Tableau for data visualization and reporting.
3. SQL: Proficiency in building SQL queries and extracting data from databases.
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