CRM Functional

2 months ago


Mumbai, India KPMG India Full time
This is full-time role focused on IT Projects with the ability to deliver against strict deadlines and business requirements.

The person will work on a variety of projects in a highly collaborative, fast-paced environment. The person will be responsible for software development activities of KPMG, India. Part of the development team, he/she will work on the full life cycle of the process, develop code and unit testing. He/she will work closely with Technical Architect, Business Analyst, user interaction designers, and other software engineers to develop new product offerings and improve existing ones. Additionally, the person will ensure that all development practices are in compliance with KPMG's best practices policies and procedures. This role requires quick ramp up on new technologies whenever requiredBachelor's degree or higher in Information Technology , Engineering, or a related field. / BCA/ MBA/ MCA Full-Time EducationSkills Required - MS CRM Functional
Work Location- Mumbai
Exp- 6-9years

CRM Functional Job Profile

End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead

Experience in conducting requirement Gathering workshops

Ability to map CRM Requirement to MS CRM Product

Ability to understand customer business and map them to D365 Solution

Ability to transpose the requirements to the technical team and create development task and design validations

Experience in conducting UAT and training sessions with customers

Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc

D365 business process understanding across marketing, sales, service and field Service

Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc

Experience or knowledge on data migration and the process around migrating data in an implementation project

Experience in functional landscape along with integration scenarios

Business Process Flow modifications

PowerApps and Flows is an added advantage
  • CRM Functional

    1 month ago


    Mumbai, India KPMG India Full time

    This is full-time role focused on IT Projects with the ability to deliver against strict deadlines and business requirements.The person will work on a variety of projects in a highly collaborative, fast-paced environment. The person will be responsible for software development activities of KPMG, India. Part of the development team, he/she will work on the...

  • CRM Functional

    2 months ago


    mumbai, India KPMG India Full time

    This is full-time role focused on IT Projects with the ability to deliver against strict deadlines and business requirements.The person will work on a variety of projects in a highly collaborative, fast-paced environment. The person will be responsible for software development activities of KPMG, India. Part of the development team, he/she will work on the...


  • Mumbai, Maharashtra, India iimjobs Full time

    Job Title: 365 Customer Service CRM Functional ConsultantLocation:MumbaiPosition Overview:We are looking for a dynamic and experienced 365 Customer Service CRM Functional Consultant to join our team. The ideal candidate will have a deep understanding of Microsoft Dynamics 365 Customer Service module and extensive experience in implementing and configuring...

  • 2Soft Solutions

    1 day ago


    Mumbai, India 2Soft Solutions Pvt. Ltd. Full time

    Position : D365 - CRM Sr. Consultant Location : Kharghar, Navi MumbaiDays of working : 5 Days a week. Job Responsibilities :Role and Responsibilities :- Serve as a subject matter expert in Dynamics 365 CRM, providing consulting services to clients. - Lead and participate in requirements gathering sessions with clients to understand business processes and...

  • 2Soft Solutions

    21 hours ago


    Navi Mumbai/Mumbai, India 2Soft Solutions Pvt. Ltd. Full time

    Position : D365 - CRM Sr. Consultant Location : Kharghar, Navi MumbaiDays of working : 5 Days a week. Job Responsibilities : Role and Responsibilities : - Serve as a subject matter expert in Dynamics 365 CRM, providing consulting services to clients. - Lead and participate in requirements gathering sessions with clients to understand business processes...

  • CRM Executive

    1 month ago


    Mumbai, India BrandSwitch Full time

    Job Description: CRM Portal Handler and MIS Handling Job Title: CRM Portal Handler and MIS Handling Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a CRM Portal Handler and MIS (Management Information System) Specialist. In this role, you will be responsible for managing customer relationship management...

  • Manager - CRM

    2 months ago


    Mumbai, India LeanFlo Inc. Full time

    We are seeking a highly skilled and experienced Manager with expertise in the LexisNexis Interaction CRM system. As the Manager - CRM, you will be responsible for overseeing the implementation, maintenance, and optimisation of our CRM system to drive customer relationship management initiatives. Your role will involve collaborating with cross-functional...

  • 2Soft Solutions

    16 hours ago


    navi mumbai, India 2Soft Solutions Pvt. Ltd. Full time

    Position : D365 - CRM Sr. Consultant Location : Kharghar, Navi MumbaiDays of working : 5 Days a week. Job Responsibilities : Role and Responsibilities : - Serve as a subject matter expert in Dynamics 365 CRM, providing consulting services to clients. - Lead and participate in requirements gathering sessions with clients to understand business processes...


  • Mumbai, India CRISIL Limited Full time

    Role - Associate Director - Dynamic CRMExperience - 12 years plusJob Summary:The Dynamics CRM Lead is responsible for overseeing the implementation, customization, and maintenance of Dynamics 365 CRM solutions for our customers. They will lead a team of developers and consultants in designing and delivering solutions that meet the Customer's needs and...


  • Mumbai, India CRISIL Limited Full time

    Role - Associate Director - Dynamic CRMExperience - 12 years plusJob Summary:The Dynamics CRM Lead is responsible for overseeing the implementation, customization, and maintenance of Dynamics 365 CRM solutions for our customers. They will lead a team of developers and consultants in designing and delivering solutions that meet the Customer's needs and...

  • CRM Intern

    1 month ago


    Mumbai, Maharashtra, India Indian Institute of Digital Education Pvt Ltd Full time

    **Selected intern's day-to-day responsibilities include**: - Data Entry and Maintenance: Updating customer information in the CRM system for accuracy. - Analytics Assistance: Helping analyze campaign performance and customer engagement metrics. - Customer Research: Conducting research on target audiences to inform segmentation and personalization...

  • CRM Bitrix Expert

    4 weeks ago


    Mumbai, India Trustwell Management Services Private Limited Full time

    Job Description: CRM Bitrix Expert Position: CRM Bitrix Expert Location: Andheri East near Highway Employment Type: Full-time **Responsibilities**: Act as the main point of contact and resource for all departments in the company regarding the CRM Bitrix software. Maximize the features and benefits of the CRM software to meet the needs of different...

  • CRM Lead

    3 weeks ago


    Mumbai, India WTW Full time

    The Role As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. Key Responsibilities: CRM Champion...

  • CRM Lead

    2 weeks ago


    mumbai, India WTW Full time

    The Role As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. Key Responsibilities: CRM...

  • CRM Coordinator

    6 days ago


    Mumbai, Maharashtra, India MProfit Software Pvt. Ltd. Full time

    **Position Overview**: **Roles and Responsibilities**: - Collaborate with cross-functional teams like sales and accounts to ensure all our high-ticket, preferred clients enter the post-sales CRM funnel. - Manage and oversee each client's assignment to an RM and ensure the RM follow-up happens promptly. - Ensure our internal CRM system is used effectively to...


  • Goregaon, Mumbai, Maharashtra, India Jaro Education Full time

    We are seeking a skilled LeadSquared CRM Expert to join our dynamic team. As a LeadSquared CRM Expert, you will play a crucial role in optimizing our customer relationship management processes and driving the success of our sales and marketing efforts. Key Responsibilities: - 1. Implement and configure LeadSquared CRM to align with business requirements. 2....

  • SAP CRM

    3 days ago


    Mumbai, India growel softech Full time

    1. Did SAP CRM Master Data, Order Management, Campaign Management, Lead management and Pricing configuration. 2. Configured and worked with the BW-BPS module, developing several budget plans. 3. Hands-on experience in middleware and Integration with SAP modules(ECC/S4HANA) and non-SAP systems. Build knowledge of the Enterprise Application Interface in...

  • Digital CRM Developer

    1 month ago


    Mumbai, India Hexaware Technologies Full time

    DescriptionKey Responsibilities:Operational Support:Provide day-to-day operational support for Microsoft Dynamics 365 CRM, ensuring system availability and performance.Monitor system health, proactively identifying and resolving issues to minimize downtime.Ability to pull data from application and create report/sIncident Management:Respond to and resolve...

  • Executive- CRM

    1 month ago


    Mumbai, India Tata CLiQ Full time

    Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns,...

  • CRM Solution Architect

    11 hours ago


    Mumbai, India Schbang Digital Solutions Full time

    **Job Information**: Work Experience - 4-5 yearsIndustry - MarketingCity - MumbaiProvince - MaharashtraCountry - IndiaPostal Code - 400013**About us**: - Schbang is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 by Harshil Karia, Sohil Karia & Akshay Gurnani.- Schbang has a team of 800+ members in 6 years. Schbang is...