CRM Functional
2 months ago
The person will work on a variety of projects in a highly collaborative, fast-paced environment. The person will be responsible for software development activities of KPMG, India. Part of the development team, he/she will work on the full life cycle of the process, develop code and unit testing. He/she will work closely with Technical Architect, Business Analyst, user interaction designers, and other software engineers to develop new product offerings and improve existing ones. Additionally, the person will ensure that all development practices are in compliance with KPMG's best practices policies and procedures. This role requires quick ramp up on new technologies whenever requiredBachelor's degree or higher in Information Technology , Engineering, or a related field. / BCA/ MBA/ MCA Full-Time EducationSkills Required - MS CRM Functional
Work Location- Mumbai
Exp- 6-9years
CRM Functional Job Profile
End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead
Experience in conducting requirement Gathering workshops
Ability to map CRM Requirement to MS CRM Product
Ability to understand customer business and map them to D365 Solution
Ability to transpose the requirements to the technical team and create development task and design validations
Experience in conducting UAT and training sessions with customers
Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc
D365 business process understanding across marketing, sales, service and field Service
Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc
Experience or knowledge on data migration and the process around migrating data in an implementation project
Experience in functional landscape along with integration scenarios
Business Process Flow modifications
PowerApps and Flows is an added advantage
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CRM Functional
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