2Soft Solutions
3 weeks ago
Position : D365 - CRM Sr. Consultant
Location : Kharghar, Navi Mumbai
Days of working : 5 Days a week.
Job Responsibilities :
Role and Responsibilities :
- Serve as a subject matter expert in Dynamics 365 CRM, providing consulting services to clients.
- Lead and participate in requirements gathering sessions with clients to understand business processes and goals.
- Analyse client needs and recommend solutions using Dynamics 365 CRM features and functionalities.
Implementation and Configuration :
- Configure and customize Dynamics 365 CRM to meet client requirements.
- Design and implement workflows, business rules, and user interfaces.
- Collaborate with developers for more complex customizations.
Client Interaction :
- Build strong client relationships through effective communication and collaboration.
- Conduct training sessions for end-users and administrators.
- Provide ongoing support and address client inquiries or issues.
Solution Documentation :
- Document client requirements and solution designs.
- Create user guides and training materials.
- Maintain documentation for system configurations and customizations.
Quality Assurance :
- Conduct testing to ensure the implemented solutions meet quality standards.
- Identify and resolve issues or bugs in the system.
- Perform system performance tuning and optimization.
Collaboration :
- Collaborate with cross-functional teams, including developers, solution architects, and project managers.
- Assist in project planning, including estimating effort and timelines.
Continuous Learning :
- Stay informed about updates and new features in Dynamics 365 CRM.
- Attend relevant training sessions and obtain certifications to enhance skills.
Best Practices :
- Advocate for and implement best practices in Dynamics 365 CRM configuration and customization.
- Provide guidance on industry best practices for CRM implementations.
Requirements :
- Proven 5+ experience as a Dynamics 365 CRM consultant, with a focus on senior(1)level responsibilities.
- Extensive Experience in Sales, Customer Service, Marketing
- Experience in Project Operations, Field Service, Customer Insights, Customer Voice is plus d. Deep configuration experience in Model apps, Entity customizations, Security roles Etc.
- Technical expertise in Power Apps, Power Automate, Plugins, Workflows, Jscript, Power Apps Portals
- Excellent communication and client-facing skills.
- Education and Certifications: a. Bachelor's degree in a relevant field (Computer Science, Information Technology, etc.).
- Microsoft Dynamics 365 certifications are highly desirable.
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