Manager - Process Excellence

2 months ago

Thane, India Tata AIA Life Insurance Full time

Position Title

Manager

Department

Process Excellence

Level/ Band

401

Role Summary:

Process Excellence – Process Excellence team in TALIC predominantly looks at an overall process creation, standardization and improvement with an objective of optimizing business performance and reducing wastage.

· Project management- Design and develop solution to deliver in stipulated timelines. Program manage automation and transformation projects. BRD designing and understanding of technical documents. Can extensively work with IT and BSG team to deliver results.

· Deployment of Lean and Agile projects across TALIC; Bring in best practices and fintech / insuretech solutions

Collaboration: Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with developers / data engineers / architect in the organization Orientation: Strong problem-solving skills: and an ability to prioritize and manage multiple tasks Skills: Strong analytical and technical coding skills are the priority Process design and extensive data analysis skills and SQL skills Project management Re engineering of processes Change management : Demonstrated ability to foster change and deliver business results using effective teamwork, communication and problem identification and resolution skills and ability to work under pressure Problem management: Knowledge of production support / problem management process. Exposure to work with ticketing system and working with SLAs.

Note” Functional and Technical skills/competency are listed below

Organizational Relationships

Reports toDirect

Head / AVP- Process Excellence

Job Dimensions

Geographic Area Covered

All channel- Head office

StakeholdersInternal

Business Channels

Process Excellence

Operations / IT

Human Resource

Health & Wellness

Strategy

Products & Actuarial

Marketing

External

Analytics Partners- Banca/ other vendors

Key Result Areas

FUNCTIONAL KNOWLEDGE /EXPERIENCE

TECHNICAL EXPERTISE -

Data Modeling

Good problem-solving skills and an ability to prioritize and manage multiple tasks Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, workflow creation etc) Proficient with Lean methodologies.

§Program managing MIS automation and workstream related projects

Foundational understanding of DAX Queries, Data Model design for dashboard, Visualization UX and Excel Power Query skillsets Good problem solving and trouble shooting skills are essential Strong ability to communicate ideas and concepts relating to data visualization Exposure to Sharepoint

Focus on- Data Delivery

Work on dashboard app modules- design, development,data sourcing, transformation and data visualization - planning – for below aspects

§Quickly grasp data sources and data flow architecture

§Understand data lineage looking at packages

§Visualize data

§Able to administer data flow execution

Able to review existing dashboards with best practice and required optimization techniques with degree of parallelism, sequential dependencies and handling of anomalies or catching exceptions Exposure to data modeling techniques, understanding of data analytics in BFSI industry Exposure to Unstructured data analytics is a desired skill

Data Base Management / Business Analytics

·Database management from all digital and social media platforms / Tata AIA core systems / sources of the organization

·Track the key parameters and provide analytical insights

Skills Required

Technical

§Very Strong theoretical and practical Knowledge of data pipes, data flows, Power BI visualization.

§MS SQL / Oracle SQL, Power BI, Sharepoint

§Ms Excel , SQL

§Can manage & mentor coders and developer from functional and user knowledge perspective.

§Experience on large data sets

§Data visualization tools across various Platforms

Incumbent Characteristics

Essential

Desired

Qualification

Graduate / PG

with

Professional Course and training / certifications on SQL, Power BI data visualization tools and Azure

Prior strong experience in SQL based development / data warehouse working knowledge and implementation experience on same in financial industry is desirable

Experience

12-15 years minimum

Exposure to Microsoft Power BI, SSAS/SSIS,

Lean Certification

Profiles from BFSI/Life Insurance sector shall be preferred

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