Customer Success Specialist

4 weeks ago


Bengaluru, India Cresurge Private Limited Full time

Responsibilities


  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • High levels of quality customer engagement ensure they reach success as soon as possible
  • Identify opportunities for growth by relaying information back to the sales team
  • Respond to support queries, provide answers and be the go-to guide
  • Analyze customer data to improve customer experience
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between the stakeholders and the organisation
  • Handle and resolve customer requests and complaints
  • Management of CRM and other platforms related to delivering customer success
  • Maintain existing customer success metrics and data as directed


Desired Skills & Experience


  • An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
  • Highly adaptable and quick to learn new information
  • Highly organized and able to multi-task
  • Excellent communication, interpersonal skills, ownership, accountability, interpersonal and relationship-building skills
  • Knowledge of customer success processes will be a plus point
  • Experience in document creation
  • Strong listening skills and ability to understand others viewpoints
  • High levels of tenacity and desire to go above and beyond
  • Educated to degree level or equivalent


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