Customer Success Representative

4 weeks ago

Bengaluru, India Nutanix Full time

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic Customer Success Representative  to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience. We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line. Customer Success at Nutanix The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region. Your Role Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals​.  Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations​ surrounding adoption, support cases, license expiration, etc.  Manage the full renewal opportunity and all related forecasting activities​ Develop strategic long-term plans with customers​ Project and manage adoption and implementation plans Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams Work with Account teams and internal resources to negotiate and address customer objections as they arise ​ Report customer feedback and advocate customer needs in the Nutanix ecosystem Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team. ​ Proactively coach team members on best practices to ensure the success of the team and every customer  Plans executive engagement with theatre leads What You Will Bring 4 to 6 years of experience in software sales and customer adoption, retention, renewals Bachelor's degree or equivalent Experience and successful track record with renewal and recurring revenue model Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment. Strong analytical and organizational skills  Strong customer relationship development skills; passionate about customer success Solid sales instinct with excellent presentation and negotiation skills Creative problem solving under pressure when working through customer issues. Exceptional verbal and written communication, prioritization, and time management skills Self-motivated but also a team player High energy, drive, and sense of responsibility Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team. LI-Hybrid --

  • Customer Success Representative

    4 weeks ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional...

  • Customer Success Representative

    4 weeks ago

    Bengaluru, India HomeLane Full time

    As a Customer Success Representative, the role is to support and manage customer concerns & escalations while working with and maintaining the relationships between departments and servicing the needs of clients. Responsible for the handling of customer escalation tickets through ticketing platforms, includes offline & online/ social media platforms - like...

  • Customer Success Representative

    4 weeks ago

    Bengaluru, Karnataka, India Esko Full time

    **This is us!** Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy,...

  • Customer Care Representative

    4 weeks ago

    Bengaluru, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...

  • Customer Success Associate

    2 weeks ago

    Bengaluru, India ITILITE Full time

    About Us: ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with superior...

  • Customer Success Executive

    7 days ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Success Executive

    4 weeks ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    **About the Role**: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Specialist

    1 month ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success SpecialistRole DetailsPosition: Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Specialist Role Details Position: Customer Success Specialist Location: Bangalore Shift timings : 10am- 7pm IST About SCRUT Automation Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...

  • Customer Success Associate

    4 weeks ago

    Bengaluru, India ITILITE Full time

    About Us : ( ITILITE is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with...

  • Customer Support Executive

    4 weeks ago

    Bengaluru, India Aegis Customer Support Services Pvt Ltd Full time

    Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...

  • Customer Success Manager

    1 month ago

    Bengaluru, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, India Hatica Full time

    About HaticaHatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams.Job...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, India SolarWinds Full time

    Your Role : The Customer Success Manager (CSM) will be a trusted adviser to our key customers. This person will be responsible for developing and maintaining customer relationships, through effective adoption of our software, to achieve customer retention, renewals, and upsell goals, while ensuring a best-in-class customer experience. The ideal candidate...

  • Customer Success Analyst

    4 weeks ago

    Bengaluru, India Scrut Automation Full time

    Job Description: Customer Success Analyst - USRole DetailsPOSITION: Customer Success AnalystLocation: Bangalore/RemoteAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec...

  • Associate Customer Success Manager

    4 weeks ago

    Bengaluru, India ITILITE Full time

    About Us: ( is a SaaS company that offers an end-to-end travel management platform to businesses. Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE’s platform to move their employees with superior...

  • Customer Success Associate

    4 weeks ago

    Bengaluru, India Aeries Technology Full time

    Job Id: Aeries/442/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support role within the...

  • Customer Success

    4 weeks ago

    Bengaluru, India Ricago Full time

    Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts - Location Bangalore - Expreience 3 years - Qualification MBA **RESPONSIBILITIES**: **About ricago** RICAGO is a technology platform in Governance, Risk & Compliance (GRC) space and helps organizations to innovate their compliance...