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Customer Success

2 months ago

Bengaluru, India Ricago Full time

Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts
- Location Bangalore
- Expreience 3 years
- Qualification MBA

**RESPONSIBILITIES**:
**About ricago**

RICAGO is a technology platform in Governance, Risk & Compliance (GRC) space and helps organizations to innovate their compliance systems (regulatory, contractual and internal) by way of simplifying and automating the process.

RICAGO solutions are used by leading corporations; in diverse industries - such as BFSI, IT/ITeS, healthcare, energy & utilities, food, retail, high-tech and manufacturing - to manage their compliance management programs, contract processes, GST compliance. RICAGO is headquartered in Bengaluru, India.

RICAGO is owned by Clonect Solutions Pvt. Ltd.

**Primary** **Responsibilities**
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. - Acquiring a thorough understanding of key customer needs and requirements.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Anticipating key account changes and improvements.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

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