Senior Executive

1 month ago

Bengaluru, India Avery Dennison Full time
Job Description

Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior Executive Technical Services. In this role, one will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.

RESPONSIBILITIES:

  • Adhere and demonstrate business ethics and values to its core defined by the organization.
  • Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
  • Communicate with customers to understand and provide customized solutions that meet their requirements
  • Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
  • Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
  • Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.
  • Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
  • Share Insights - market/ ecosystem trends, generate documents. slides 
  • Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

Qualifications

  • Long term commitment and association
  • Bachelor’s degree from Printing and Packaging stream and/or equivalent
  • Minimum of 3-5 yrs of experience in a technical support role, preferably customer facing
  • Excellent knowhow on Flexo, Offset & Digital printing technologies is essential
  • Good at troubleshooting on press - onsite or virtual mode
  • Excellent problem solving, communication skills and relationship management is must
  • Ability to work independently, in team, across functions and manage complex schedule
  • Good at data, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides, Salesforce
  • Willingness to travel within city, across states often on short notice as and when needed
  • Valid driver’s license and passport would be an added advantage


Additional Information

We are looking for 

  • Should have meticulous attention to details and accuracy
  • Open to relocate if there is a business need.

We invite Diversity candidates to join Certified "Great Place To Work Team". 

Corporate Ethics

  • Maintain a responsible and ethical approach while actively pursuing business outcomes.
  • Conduct business within ethics and values expressed as per AD code of conduct. 
  • Relationship with customers based on high ethical standards as per organizational code of conduct.

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