Senior Executive

1 month ago

Bengaluru, India I Learn Future Full time

I Learn Future is a Learning and Talent Solution. We have collaborated with different organizations and, we are built to create powerful experiences that help clients and applicants to build a better future. We are hiring skilled and talented people for our clients. This position is well suited to an individual who is willing to gain hands-on experience in a thriving and supportive work place.

**Designation -** Executive/Senior executive

**Department -** Operations

**Process -** UK Sky Process

**Qualification -** +2 or any graduation

**Language -** Excellent communication in English

**Gender -** Male / Female

**Experience - **Fresher / Experienced

**CTC -** 3.5 LPA TO 5 LPA

**Location -** Hal 2nd stage

**Responsibilities & Accountabilities of Executive**:

- Provide timely and courteous response while answering telephone queries
- Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer
- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.
- Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions
- Ensure safe handling of Systems and equipment provided.
- Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
- Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanor.
- Ensure building up of a good image for the Company by responding positively to every call received.

**Responsibilities & Accountabilities of Senior Executive**:

- Provide timely and courteous response while answering telephone queries
- Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer
- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.
- Actively participate in Team Manager’s/Leaders meetings with constructive feedback and suggestions
- Ensure safe handling of Systems and equipment provided.
- Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
- Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanor.
- Contribute to the team’s efficiency and effectiveness
- Ensure building up of a good image for the Company by responding positively to every call received.
- In addition to the above Senior Executive - Operations will coach New Joiners in the team as per the instructions of Team Lead.

*If you are interested in the above role, please get back to us at 9606080914*

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- UK shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- international voice processing: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9606080914

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