Customer Delivery Architect

5 months ago

Mumbai, India Cisco Full time

What You’ll Do

Translate business requirements into solution design. Drive customer technology transitions, influencing solution architectures and services.

Participate in services presales activities, statement of work scoping, review and creation, position value of Cisco as part of a comprehensive outcome-based solution.

Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High-Level Design), and advise multi-functional teams across multiple domains.

Be a trusted advisor, understand customer market and industry, identify product and services growth opportunities. Identify risks and proposes mitigation plans.

Creatively advocate current and emerging technologies solutions relevant to customer success.

Build & maintain key CX and customer-partner relationships facilitating best-in-class customer experience.

Mentor other Engineers.

Play the role of an individual contributor.

Decision Making / Impact

Connect with Cisco internal stakeholders, customers, and partners across functions and boundaries to achieve significant results for Customers as well as Cisco's success.

Help improve quality, efficiency, and effectiveness of CX functions/processes/projects delivery.

Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap.

Advisor to help customers in achieving business outcomes, operational, program, or service objectives.

Mentorship impacts CX technical communities.

Role and specific responsibilities

Contribute effectively to the areas of Customer Solution design; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.

Actively mentor and develop other Consulting Engineers.

Is responsible for the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers.

Provides technical expertise and guidance to resolve sophisticated customer problems in support of partner concerns.

Continuously learning and strengthening technical skills for relevant technical domains and adjacent technologies.

Avenues for automation ideation; lead and work with the team of software programmers to implement automation ideas for delivery excellence and efficiency.

Consults and works with customers and Cisco partners to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.

Identify up-sell opportunities and articulates the business outcome value of the combined Cisco services and technology solution proposal.

Advice on renewals opportunities with regards to technology multi-domain aging opportunities and customer business

Who You’ll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver a world-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Who You Are

Expertise

Requires BS/BE/BTech degree or equivalent with 15+ years of experience in a similar job role. Experienced in customer-facing roles including pre-sales and/or service delivery roles. Any Data Center related certification(CCIE, CCNP VCP, etc.) with a strong drive for continuous learning. Inspiring leader who can showcase the value, Cisco solutions and services bring to Customer business and ensure adoption. Ability to develop high-level migration and delivery strategies, driving decisions and seeing it through execution optimally and in an efficient manner. Strong Nexus 2K/5K/7K/9K platform knowledge and experience. Experience in designing Data Center solutions from traditional DC standalone Nexus design to VXLAN Fabric-based SDN solutions demonstrating Single-Site Fabrics, ACI MultiPod & Multisite Fabric architectures. Familiar with virtualization and container environments (VMware, Microsoft, Cisco CVIM, RHOSP, Kubernetes) and have technical exposure in integrating ACI with virtualization platforms through VMM integration. Has technical understanding & experience in solutions involving network services appliances (Firewalls, IPS load balancers, WAN optimizer appliances) from a network integration perspective. Knowledgeable and experience in cloud computing, building multi-cloud and hybrid-cloud solutions involving multiple cloud providers like AWS, Azure, Google. Knowledge of anyone or more IAC tools like Ansible, Terraform, CloudFormation etc will be an advantage. Knowledge on Python, Ansible etc.

Leadership / Autonomy

Possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model. Work independently, with guidance in sophisticated situations only. Can work in sophisticated or unstructured environments. Provide guidance and training to engineers within global CX organizations. Drive community engagements.

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