Customer Service Delivery Manager

1 week ago


Mumbai, Maharashtra, India Airtel Full time
Job Summary

Airport service delivery manager is responsible for the delivery of network services as per the defined project management/service delivery process, within the agreed-upon scope and timeline with the customer. This role involves meeting assigned revenue targets, managing customer and internal stakeholders during the project execution cycle, and ensuring timely and accurate invoicing. Key responsibilities include ensuring revenue recognition, monitoring project receivables, and taking initiatives to improve the quality of project implementation. Additionally, the role requires expertise in technical skills such as configuration and capacity management, partner management, and technical proficiency in Cisco routers and switches.

Key Responsibilities
  • Deliver network services as per the defined project management/service delivery process.
  • Meet assigned revenue targets and manage customer and internal stakeholders.
  • Ensure timely and accurate invoicing and monitor project receivables.
  • Take initiatives to improve the quality of project implementation.
  • Ensure technical skills such as configuration and capacity management, partner management, and technical proficiency in Cisco routers and switches.

Requirements
The ideal candidate should have experience in MPLS or IP VPN project implementation for customers with multiple sites. Exposure to lease lines, RF, IPLC circuits, and SDH equipment is also required. Technical expertise in Cisco routers and switches is essential for this role.

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