Customer Service Delivery Executive

6 days ago


Mumbai, Maharashtra, India Airtel Full time
Job Role: Service Delivery Specialist

As a Service Delivery Specialist at Airtel, you will be responsible for delivering network projects within the defined project management/service delivery process. This includes meeting assigned revenue targets, managing customer and internal stakeholders, and ensuring timely and accurate invoicing.

Key Responsibilities:

  • Meet assigned revenue targets
  • Manage customer and internal stakeholders
  • Ensure timely and accurate invoicing
  • Perform SIP and repeat fault reduction
  • Ensure SLA adherence, fault management, config and capacity management, and partner management
  • Technical Expertise:
    • Cisco routers and switches
    • MPLS or IP VPN project implementation
    • Lease lines, RF, IPLC circuits, and SDH equipment


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