Head of Service Delivery

6 days ago


Mumbai, Maharashtra, India Ericsson Full time

About this Opportunity:

Ericsson is seeking a skilled Service Delivery Line Manager to join our team. As a key member of our organization, you will play a vital role in supporting service sales and ensuring the effective allocation of our team's resources. This dynamic role requires a strong understanding of our Service Delivery Processes, Models, Tools, and Strategies.

Key Responsibilities:

  • Implement Performance Management to ensure adherence to processes, methods, and tools.
  • Conduct Resource and Competence Management to optimize resource allocation.
  • Oversee unit finance to ensure a secure budget.
  • Ensure service delivery execution aligns with defined KPI/SLA/targets.
  • Collaborate with service sales to support delivery.
  • Apply the Service Delivery Strategy to translate strategic plans to the unit level.

Requirements:

  • Competency Management, SRM Process, Merlin, and data analytics.
  • Capacity Planning, SRM Process, forecasting tools, and data analytics.
  • Strategic Planning.
  • Sales process.
  • Financial structures for Service Delivery.
  • Work Level Agreement (WLA) and Service Level Agreement (SLA).
  • Financial Acumen.
  • Customer Insights.
  • Employee Performance Management.
  • Market insights.
  • Ericsson Business Processes Knowledge.

Why Join Ericsson?

At Ericsson, you'll have the opportunity to use your skills and imagination to push the boundaries of what's possible. You'll be part of a diverse team of innovators, driven to go beyond the status quo to craft what comes next.

What Happens Once You Apply?

We encourage a diverse and inclusive organization and believe that by collaborating with people from different backgrounds, we drive innovation. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.



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