Service Delivery Associate

4 weeks ago


Mumbai, Maharashtra, India KEC Full time

Job Summary:

In this role, you will act as a representative of Service Delivery, taking care of HR Operations and Digital data management. As a Subject Matter Expert, you will possess expertise in the following areas:

Key Responsibilities:

a)SuccessFactors:
Employee Central Administration, including creation, modification, and deletion of Foundation Objects
Knowledge of position management and background/technical working of SF like mass upload, RBP, ORD, hiring
Knowledge of SF – HRMS tools like EC, PM, GM, Succession, RCM
Creating and scheduling reports on ORD and SFTP
Data Audits post-process implementation and continuous system improvements
RCM – Managing and supporting HR teams for resolving their queries on RCM
Independently conceptualized and rolled out Analytics/Dashboards

Analytics:
Knowledge of reporting tools in SuccessFactors and PowerBI
Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit
Evaluate opportunities and provide proactive analysis
Provide support to COEs for making various dashboards basis their requirements
Being custodian of employee data, review data and provide insights for process improvements

HR Operations:
Proactively seek HR process improvement initiatives
Supported the development, testing, roll-out and training of the HR teams on new initiatives
Conduct UAT, SOPs, Training Material
Train the end users on using the tools. Organizing refreshers on EC, RCM
Handle all activities pertaining to employee lifecycle management from onboarding to Exit
Monitor and ensure employee probation evaluation and confirmation on system
Generating of Employee head count report from Success factors
Employee File Management

Competencies Required:

Strong Communication Skills with employees/HR Management
Excellent Coordination Skills especially during projects/new initiatives implementation
Analytical & Project Management bend of mind
HR Analytics – Compile different datapoints using spreadsheets, other tools and analyses data for information-driven decision making and strategy planning
SuccessFactors Global Support, Implementations, System
Proficient in MS Office

Education & Skills:

MBA/Diploma in HR Management
BMS/B. Com
Certification in HRMS tool like SAP, SuccessFactors
5-8 years of working knowledge in SF, HRMIS and HR Process



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