Customer Solutions Architect

3 weeks ago


Mumbai, Maharashtra, India Cisco Full time

As a Customer Solutions Architect at Cisco, you will play a pivotal role in translating business requirements into solution design, driving customer technology transitions, and influencing solution architectures and services.

Key responsibilities include participating in services presales activities, statement of work scoping, review and creation, and positioning the value of Cisco as part of a comprehensive outcome-based solution.

You will conceptualize customer requirements documents, plan implementation strategy plans, design high-level designs, and advise multi-functional teams across multiple domains.

A trusted advisor with a deep understanding of customer markets and industries, you will identify product and services growth opportunities, risks, and propose mitigation plans.

With a focus on customer success, you will creatively advocate current and emerging technologies solutions relevant to customer success.

Additionally, you will build and maintain key CX and customer-partner relationships, facilitating best-in-class customer experience, mentor other engineers, and play the role of an individual contributor.

Key skills and qualifications include a BS/BE/BTech degree or equivalent, 15+ years of experience in a similar job role, experience in customer-facing roles including pre-sales and/or service delivery roles, and strong Nexus 2K/5K/7K/9K platform knowledge and experience.

You will also have experience in designing Data Center solutions, familiarity with virtualization and container environments, and have technical exposure in integrating ACI with virtualization platforms through VMM integration.

As a leader, you will possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model.



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