Senior Solution Architect

7 days ago

Mumbai, Maharashtra, India Adobe Full time

About the Role

Adobe is seeking a seasoned Senior Solution Architect to lead pre-sales within our professional services team in India. The ideal candidate will have a passion for digital transformation and customer experience, with excellent communication skills to effectively collaborate with customers and stakeholders.

This role involves prioritizing and developing new business opportunities, working directly with customers to provide technical leadership and education on Adobe Experience Cloud. The successful candidate will craft and present compelling services and solution propositions based on a deep understanding of customer objectives and priorities.

The Senior Solution Architect will engage with top-tier customers, including c-suite and technical stakeholders, to define and present service programs and integrated solution architectures. This role requires strong technical and business knowledge of Adobe Experience Cloud products, including Adobe Experience Manager, Adobe Experience Platform, Adobe Commerce, and Adobe Analytics.

The ideal candidate will have 10-15 years of experience working in pre-sales for CX technology, with a proven track record of identifying and defining digital marketing use cases and value drivers. They will possess exceptional communication skills, analytical abilities, and a high degree of intellectual curiosity to learn and apply new concepts and technologies.

Responsibilities

  1. Help customers understand Adobe's capabilities and the transformative power of world-class customer experiences.
  2. Work closely with customer architects, business and technical stakeholders to build trust and establish credibility.
  3. Provide points of view on customer direction to lead and guide towards the best outcome.
  4. Partner with account teams, delivery teams, product engineering, and professional services sales executives to deliver business growth and customer success/ROI.
  5. Review, prioritize, and lead strategic pre-sales engagements with larger, more complex customers.
  6. Proactively engage and communicate to align expectations of internal and external customers.
  7. Operate in a fast-paced environment, driving key strategic opportunities with top customers in partnership with sales and delivery teams.
  8. Build and maintain customer relationships through proactive and value-add pre-sales engagements and at key Adobe marketing events.
  9. Plan and lead workshops to uncover needs, identify customer business objectives and challenges to be solved.
  10. Lead in creating and presenting holistic services responses and proposals, including services scope, staffing, and roadmaps to deliver against customer objectives.
  11. Lead presales, solutioning, and estimation for services projects involving Adobe Experience Cloud using estimation models and tools.
  12. Identify high-value use cases and integrated solution architectures that can deliver them.
  13. Link investments and programs to business capabilities and outcomes delivered.
  14. Identify dependencies and customer responsibilities to set up programs for success.
  15. In partnership with the sales team, input into account strategies and sales motions that yield measurable positive results.
  16. Provide leadership direction and support to more junior team members.
  17. Support the progression of services opportunities, ensuring customer deliverables and scope of work statements are accurate, compelling, and set clear expectations.

Qualifications, Experience, and Aptitude

  • 10-15 years of experience working in a top-tier consulting or consulting within a technology company/product vendor.
  • Experience working in pre-sales for CX technology – preferable services presales.
  • Experience identifying and defining digital marketing use cases and value drivers.
  • Experience implementing digital experience technology, with a solid understanding of domains such as UX/UI, web content management, analytics, optimization, personalization, customer data platforms, and eCommerce.
  • Experience working in senior technical roles such as enterprise architect, solution architect, solution lead.
  • Experience architecting service scope and integrated architectures based on Adobe Experience Cloud products.
  • Analytical skills to data, websites, architectures, and use cases to determine what's required to implement new solutions using Adobe technology.
  • Exceptional communication skills – compelling, clear, and concise.
  • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies to solve business problems.
  • Ability to clearly articulate technical solutions in language and depth relevant to different stakeholders: customers' technical teams and as well business and marketing stakeholders.
  • Team player who can collaborate with multiple stakeholders to meet tight deadlines to arrive at solution and services proposals and initial responses.
  • Willingness to travel up to 10-15% of the time.
  • Technical degree with an advanced degree preferred.

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