Customer Acceptance
4 weeks ago
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence
Overview
Customer Acceptance & Product Support Engineer will be responsible for getting TNS solutions accepted by customer. The engineer will t•Prepare, review and execute test plans for product Acceptance Testing.
Responsibilities
Job Title: Customer Acceptance & Product Support Engineer
Position Summary:
Experienced Quality Assurance Engineer (Telecom Application Software) for providing Customer Acceptance and product Support. Work closely with Engineering, Quality Assurance, Deployment teams to ensure highest level of Software quality and customer satisfaction.Primary Duties and Responsibilities:
Analyze requirement and Functional specification and write required test specification Prepare, review and execute test plans for product Acceptance Testing Analyze test results, test metrics and present test reports for Telcom protocols (SIP, SS7, Diameter, MAP) & REST APIs Provide product support for TNS CAS Platform and applications Continuously provide inputs to improve software quality and product’s robustness and availability Work on complex problems and carry out exhaustive investigation/analysis along with necessary follow-up activities to identify the root cause and key out effective workarounds to resolve the field issues Work closely with customer to understand the requirement & debugging of issues.Qualifications:
7+ years of experience in product testing in distributed environment in Telcom domain 7+ years’ experience working on Linux/Unix systems (Red Hat, Ubuntu preferred) Experience in driving and supporting User Acceptance Testing for telecom customers Experience in Telecom Protocol Testing (SIP, SS7, Diameter, VOIP, VOLE, LTE) - MUST (Strong Experience in SS7, SIP, IMS) Experience in handling functional automation testing using SPECTRA, Jmeter, SIPp, Valid8 Experience in product security testing; Exposure to vulnerability assessment tools RAPID7, Nessus Experience in providing technical support to clients in order to help them troubleshoot issues Working with clients to develop a test plan that meets their requirements Experience in load testing and performance testing Excellent analytical and problem-solving abilities Exposure to application servers, database and signaling protocols in telecom domain is mandatory Team player with excellent interpersonal, organizational, and communication skillsOptional Desired Qualifications
Red Hat, CentOS, Ansible, KVM, Docker, Kubernetes experience preferred Experience with Oracle Database, SQL, shell scripting and networking conceptsEducation and Certifications:
Bachelor’s degree or equivalent experience required
Qualifications
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
-
Customer Acceptance
1 day ago
noida, India Transaction Network Services Full timeAn extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence! Overview Customer Acceptance & Product Support Engineer will be responsible for getting TNS solutions accepted by customer. The engineer will t•Prepare, review and execute test...
-
Customer Care Executive
4 weeks ago
Noida, India Global Talent Corner Full time**Roles & Responsibilities**: - Maintaining empathetic and professional front with the customers - Helping customers for creating a pickups and conversion. - Acknowledging customer complaints - Solving customer complaints - Open to accept feedback on customer service efficiency process - Ensuring complete customer satisfaction - Providing professional...
-
Customer Relation Executive/customer Service
4 weeks ago
Noida, India Kayakalp Enterprises Full time1.Our company is looking for a Customer Service Executive who can assist clients with product issues and help to maintain a high customer retention level. 2.Must be an excellent communicator and have superior people skills. They must be comfortable presenting products over the phone as well as dealing with complaints and doubts. A remarkable Sales Executive...
-
Customer Support Associate
4 weeks ago
Noida, India RealCoderZ Technologies Pvt. Limited Full timeRealCoderZ is looking for a customer support associate. A proactive customer support associate will anticipate customer questions and familiarize themselves with products and services to offer the best services. **Key responsibilities -**: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document...
-
Customer Service Executive
4 weeks ago
Noida, India Kayakalp Enterprises Full timejob Description: 1.Our company is looking for a Customer Service Executive who can assist clients with product issues and help to maintain a high customer retention level. 2.Must be an excellent communicator and have superior people skills. They must be comfortable presenting products over the phone as well as dealing with complaints and doubts. A...
-
Cce (Customer Care Executive)
4 weeks ago
Noida, India Global Talent Corner Full time**Designation**: Customer Care Executive **Company **:India's biggest online brand and chain for laundry & dry cleaning services with coverage in 200+ cities and 1000+ stores across India. **Job Location**: Sec 80, Noida. **Qualification**: Graduate **Experience**: 1-2 years in Contact Centre/ BPO/ Call Centre **Roles & Responsibilities**: -...
-
Customer Support Associate
6 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and...
-
Customer Support Associate
5 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Responsibilities...
-
Customer Support Associate
6 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and...
-
▷ (High Salary) Customer Support Associate
5 days ago
Noida, India Attero Recycling Pvt Ltd Full timeWe are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.Responsibilities-...
-
Customer Care Process Associate
4 weeks ago
Noida, India Hunarmand India Private Limited Full time**Note: - Education: - Bachelor of Technology (B.tech) 21/22 Passout** Infoneo Technologies is a full-cycle software development company that homes the ideas, expectations, and dreams of its founders, employees, and clients. The organization was founded in 2014 with some limited resources but big ideas, unbridled dedication, and uncompromisable moral...
-
Customer Service Officer
6 days ago
Noida, India True Workers Full timeWorking Days :06 - Week Off :04 - Job Location Sector 62 Noida - No Telephonic Interview Request Will Be Acceptable **Job Types**: Full-time, Fresher **Salary**: ₹16,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Commission pay - Joining bonus - Performance bonus -...
-
Senior Domain Architect
7 days ago
Noida, India Fujitsu Full timeDomain architect for Enterprise cybersecurity service tools (preferred tools - EDR, Cybereason, Wallix, Okta, Proofpoint, Qualys) to respond to business requirement on their transformation planning. Manage small to medium projects designing. Complete responsibility for technical input to qualification and business approval meetings, designing easy to complex...
-
Senior Domain Architect
7 days ago
noida, India Fujitsu Full timeDomain architect for Enterprise cybersecurity service tools (preferred tools - EDR, Cybereason, Wallix, Okta, Proofpoint, Qualys) to respond to business requirement on their transformation planning. Manage small to medium projects designing. Complete responsibility for technical input to qualification and business approval meetings, designing easy to complex...
-
Filed Executive
5 days ago
Noida, India Roz Ads India Full timeA field sales executive **travel to locations to advocate supply of products to the customers**. Accepting payments and maintaining transaction records. Updating delivery status upon completion. - Distributing various packages to specified locations within a given time frame. - Planning daily travel routes based on locations and time frames. - Carefully...
-
Enterprise Solution Architect, Principal
4 weeks ago
Noida, India Stefanini, Inc Full timeThe role holder may manage a large design team. They work at senior management level to define and deliver major technical projects/strategies/architectures, demonstrating an understanding of the customers" business and commercial issues and contribute key insights. Responsible for the creation, iteration, and maintenance of structures such as enterprise and...
-
Service Delivery Associate
5 days ago
Noida, India Fujitsu Full timeMandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information. Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes...
-
Service Delivery Associate
2 days ago
noida, India Fujitsu Full timeMandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information. Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes...
-
SAP SD Sales
2 days ago
noida, India Anicalls (Pty) Ltd Full time• Configures and customizes solutions within the SAP R/3 ECC / S4 HANA environments• Provides SAP technical expertise in supporting end-users, determines root cause analysis, and develops resolutions to fix issues as they arise.• Performs unit testing and end-user demos while supporting Integration and user acceptance tests• Troubleshoots to...
-
Sdl1
4 weeks ago
Noida, India 2COMs Full timeJob Description: **Good communication skill with basic IT knowledge for e.g. SLA, TAT, ITIL etc.** - ** Ensure timely response of all the tickets raised by the client end user** - _ Service requests solutioning by maintaining quality parameters_ - Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other...