Customer Care Process Associate

2 months ago

Noida, India Hunarmand India Private Limited Full time

**Note:

- Education:

- Bachelor of Technology (B.tech) 21/22 Passout**
Infoneo Technologies is a full-cycle software development company that homes the ideas, expectations, and dreams of its founders, employees, and clients. The organization was founded in 2014 with some limited resources but big ideas, unbridled dedication, and uncompromisable moral values. Creativity, Innovation, and Reliability are the three pillars that have firmly kept this organization's existence and helped it grow.

**Responsibilities for Customer care Process Associate**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- 0-6 months of experience
- Good communication skills.
- Strong listening and presentation skills.
- Presentable calls with customer

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a B.Tech Degree? "____"

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7651826403
- Health insurance

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