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Cce (Customer Care Executive)

2 months ago

Noida, India Global Talent Corner Full time

**Designation**: Customer Care Executive

**Company **:India's biggest online brand and chain for laundry & dry cleaning services with coverage in 200+ cities and 1000+ stores across India.

**Job Location**: Sec 80, Noida.

**Qualification**: Graduate

**Experience**: 1-2 years in Contact Centre/ BPO/ Call Centre

**Roles & Responsibilities**:

- Maintaining empathetic and professional front with the customers
- Helping customers for creating a pickups and conversion.
- Acknowledging customer complaints
- Solving customer complaints
- Open to accept feedback on customer service efficiency process
- Ensuring complete customer satisfaction
- Providing professional customer service experience
- Keeping records of customer communication, complaints, transaction and more
- Probe and resolve the complaints and problems of the customer.
- Maintain records of correspondence.
- Learn and update with the changes and advancement in the services or products of the organization.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹240,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Total Work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Fluent Hindi (preferred)
- Fluent English (preferred)

**Speak with the employer**
+91 9696934209

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