Service Delivery Associate
7 months ago
Mandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information. Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes ownership for documenting, and monitoring adherence to all account related processes. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA Monitors performance through statistical reporting and analysis. Analyses and identifies areas of improvement to the service to ensure customer satisfaction Prevents negative trends by properly raising and reacting to performance and progress gaps. Owns and accepts personal responsibility for customer problems and champions customer issues to resolution. Builds and enhances strong customer relationships and acts as an escalation point for the customer. Takes responsibility for learning about all current customer needs. Leading the problem management activities within a structured process framework ( ITIL)*Evaluating the incident impact and organizational readiness to limit potential risk.*Supporting the Process Specialist in decisions for Problem ticket and Root cause analysis (RCA).*Prepration of RACI Matrix.*Facilitating cross-departmental collaboration necessary for Problem management.*Evaluating and improving the Problem management processes.* Responsible for Service Review Calls with Customer.*Define KPIs with teams to ensure realization of ROI (Risk,Oppurtunites Issues) with adoption and user acceptance.*Responsible to maiantain escalation matrix (internal & extrnal) Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.*Resposible to audit the Problem & maintain QPI score
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Customer Service Assistant
5 months ago
Noida, India MoSahay Associate Full timeCustomer Service Associate Job Overview - In the customer service associate role, you will interact with customers and provide real-time assistance. You are expected to maintain a friendly and professional demeanor at all times. The ability to handle different types of customers—especially difficult ones—is critical in this position. Success in this...
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Delivery Associate/Guest Delight Associate
6 months ago
Noida, India Jubilant FoodWorks ( NCR2) Full timeDelivery Associate - Deliver the product from outlet to customer's home - Serve customers with zeal and enthusiasm - Business Associates can work in shifts ranging from 3 hours to 8 hours. However, will be paid based on deliveries done by Business Associates (Delivery Riders) – 8 Hours maximum Incentives are operational calls and are paid along with the...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full time1. Total Years of Experience as Incident Manager: - 8 to 10 years2. Certification: - At least ITIL Foundation V3 or V43. Roles & Responsibilities: - Service Delivery ManagerLocation: Noida- Keep technical teams informed about their Incidents’ status at agreed intervals.- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 yearsCertification: - At least ITIL Foundation V3 or V4Roles & Responsibilities: - Service Delivery ManagerLocation: NoidaKeep technical teams informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles,...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 years Certification: - At least ITIL Foundation V3 or V4 Roles & Responsibilities: - Service Delivery Manager Location: Noida Keep technical teams informed about their Incidents’ status at agreed intervals. Associate Incidents with other records (i.e. Incidents, Changes, Problems,...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 years Certification: - At least ITIL Foundation V3 or V4 Roles & Responsibilities: - Service Delivery Manager Location: Noida Keep technical teams informed about their Incidents’ status at agreed intervals. Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge...
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Service Delivery Manager
3 weeks ago
noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 yearsCertification: - At least ITIL Foundation V3 or V4Roles & Responsibilities: - Service Delivery ManagerLocation: NoidaKeep technical teams informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles,...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 yearsCertification: - At least ITIL Foundation V3 or V4Roles & Responsibilities: - Service Delivery ManagerLocation: NoidaKeep technical teams informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles,...
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Service Delivery Manager
3 weeks ago
Noida, India Tata Consultancy Services Full timeTotal Years of Experience as Incident Manager: - 8 to 10 yearsCertification: - At least ITIL Foundation V3 or V4Roles & Responsibilities: - Service Delivery ManagerLocation: NoidaKeep technical teams informed about their Incidents’ status at agreed intervals.Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles,...
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Noida, Uttar Pradesh, India Iron Systems Full timeJob Overview:We are seeking a highly organized and detail-oriented Customer Service Delivery Associate to join our team at Iron Systems.About the Role:The successful candidate will be responsible for managing requisition activities, handling client and freelancer queries, and ensuring timely delivery of services.Main Responsibilities: Manage all stages of...
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Service Delivery Specialist
1 month ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob Description for Service Delivery AssociateMandatory Agile SkillsService Process Lead will respond to contractual incidents, service requests, and complaints by identifying, monitoring, and recording information.Ensure the Knowledge Management process, procedures, and work instructions are adhered to by all relevant parties.Monitor and report on the...
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Cabin Services Associate
4 weeks ago
Greater Noida, Uttar Pradesh, India Titan Jet Care Service privet limited Full timeAt Titan Jet Care Service privet limited, we are seeking a highly skilled Cabin Services Associate to join our team. As a Cabin Services Associate, you will play a vital role in ensuring the safety and comfort of our passengers during flights. Your exceptional customer service skills and ability to remain calm under pressure will make you an asset to our...
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Service Delivery Manager
7 months ago
Noida, India Fujitsu Full timeManages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...
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Service Delivery Lead
16 hours ago
Noida, Uttar Pradesh, India HCLTech Full timeOverviewHCLTech is a leading technology company that hires experienced professionals to manage complex service delivery operations. As a Service Delivery Coordinator, you will be responsible for coordinating and managing the delivery of services to clients.
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Service Delivery Specialist
1 month ago
Noida, India HCLTech Full timeService Delivery CoordinatorORGANISATIONInternational OperationsFUNCTIONAL AREAService DeliveryREPORTS TOService Delivery Coordinator Team LeaderCandidates can share your updated profile to with below given details.Total years of experience _Service delivery _coordinator:Current CTC:Expected CTC;Notice Period:Job Description:PURPOSE OF ROLE• Responsible...
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Service delivery specialist
1 month ago
Noida, India HCLTech Full timeService Delivery Coordinator ORGANISATION International Operations FUNCTIONAL AREA Service Delivery REPORTS TO Service Delivery Coordinator Team Leader Candidates can share your updated profile to with below given details. Total years of experience _Service delivery _coordinator: Current CTC: Expected CTC; Notice Period: Job Description: ...
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Service Delivery Specialist
3 days ago
Noida, Uttar Pradesh, India HCLTech Full timeHCLTech is a leading technology company that has been hiring for various positions, including the Service Delivery Coordinator. This role involves managing contracts, providing effective communication with internal and external customers, and ensuring smooth delivery of services.The estimated salary for this position is around $80,000 - $110,000 per year,...
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Service Delivery Director
7 days ago
Noida, Uttar Pradesh, India HCLTech Full timeJob OverviewHCLTech is a leading IT services company that provides comprehensive solutions to its clients. As a Service Delivery Director, you will be responsible for managing the delivery of our services and ensuring that they meet the high standards expected by our clients.
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Service Delivery Specialist
1 month ago
Noida, India HCLTech Full timeService Delivery CoordinatorORGANISATIONInternational OperationsFUNCTIONAL AREAService DeliveryREPORTS TOService Delivery Coordinator Team LeaderCandidates can share your updated profile to with below given details.Total years of experience _Service delivery _coordinator:Current CTC:Expected CTC;Notice Period:Job Description:PURPOSE OF ROLE• Responsible...
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Service Delivery Coordinator
4 weeks ago
Noida, Uttar Pradesh, India HCLTech Full timeService Delivery CoordinatorAt HCLTech, we are seeking an exceptional Service Delivery Coordinator to join our team. As a key member of our Service Delivery team, you will be responsible for coordinating the steady state service delivery to multiple client accounts, promoting the continuous improvement of productivity, service quality, and customer...