Service Delivery Associate
3 weeks ago
Mandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information. Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes ownership for documenting, and monitoring adherence to all account related processes. Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA Monitors performance through statistical reporting and analysis. Analyses and identifies areas of improvement to the service to ensure customer satisfaction Prevents negative trends by properly raising and reacting to performance and progress gaps. Owns and accepts personal responsibility for customer problems and champions customer issues to resolution. Builds and enhances strong customer relationships and acts as an escalation point for the customer. Takes responsibility for learning about all current customer needs. Leading the problem management activities within a structured process framework ( ITIL)*Evaluating the incident impact and organizational readiness to limit potential risk.*Supporting the Process Specialist in decisions for Problem ticket and Root cause analysis (RCA).*Prepration of RACI Matrix.*Facilitating cross-departmental collaboration necessary for Problem management.*Evaluating and improving the Problem management processes.* Responsible for Service Review Calls with Customer.*Define KPIs with teams to ensure realization of ROI (Risk,Oppurtunites Issues) with adoption and user acceptance.*Responsible to maiantain escalation matrix (internal & extrnal) Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.*Resposible to audit the Problem & maintain QPI score
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Delivery Associate/Guest Delight Associate
6 days ago
Noida, India Jubilant FoodWorks ( NCR2) Full timeDelivery Associate - Deliver the product from outlet to customer's home - Serve customers with zeal and enthusiasm - Business Associates can work in shifts ranging from 3 hours to 8 hours. However, will be paid based on deliveries done by Business Associates (Delivery Riders) – 8 Hours maximum Incentives are operational calls and are paid along with the...
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Service Delivery Manager
2 months ago
noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
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Service Delivery Manager
2 months ago
Noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
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Corporate Functions
2 months ago
Noida, India KPMG India Full timeThe Infrastructure Delivery Manager will be responsible for managing the on-going program within the Framework Contract. This role focuses on delivery of high quality and reliable technology infrastructure services in line with business needs. - Key focus area - Service Delivery and Stakeholder Management. - Maintaining end-to-end accountability for...
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Service Delivery Manager
3 weeks ago
Noida, India Fujitsu Full timeManages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...
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Service Delivery Manager
2 weeks ago
noida, India Fujitsu Full timeManages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...
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Service Delivery Coordinator
1 month ago
Noida, India Axiom Technologies Full time**Roles & Responsibilities** - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to...
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Service Delivery Associate
2 weeks ago
noida, India Fujitsu Full timeMandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information. Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes...
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Benefits Administration Services Associate Iii
22 hours ago
Noida, India CONDUENT Full time**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
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Service Delivery Director- EMEA
5 days ago
noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...
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Service Delivery Director- EMEA
5 days ago
Noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...
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Customer Service Associate
5 hours ago
Noida, India Volans Informatics Pvt Ltd Full timeCustomer Service Associate.(Language) **Job Description: - ** One of the premium retail brand in E-commerce space, our job role & responsibilities would be a customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. We are looking forward a dedicated, dynamic, passionate young players with strong...
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Delivery Person
2 weeks ago
Noida, India Namaste Free Placement Service Full time**About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...
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Grocery Delivery Person
3 days ago
Noida, India Namaste Free Placement Service Full time**About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...
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Service Delivery Manager
5 days ago
noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
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Service Delivery Manager
5 days ago
Noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
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Support Service Associate-mvp
1 month ago
Noida, India Iron Systems Full time**Date Posted**: - 11/8/2023 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...
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Support Service Associate-mvp
4 weeks ago
Noida, India Iron Systems Full time**Date Posted**: - 8/22/2023 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...
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Service Delivery Leader
2 weeks ago
Noida, Uttar Pradesh, India MetLife Full timeMetlife, Inc. has a long history of safeguarding families and finances globally, offering a range of financial services such as insurance, annuities, and asset management.Role Value Proposition:This position is part of the Global Actuarial Modeling (GAM) team for the EMEA Region, ensuring the delivery of accurate and timely financial numbers crucial for...
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HR Solutions Services Associate IV
2 weeks ago
noida, India Conduent Business Services Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...