Support Service Associate-mvp
3 weeks ago
**Date Posted**:
- 8/22/2023
**Job Function**:
- Operations
**Location**:
- Noida UP - IND
**Offered Salary**:
- Competitive
**Company Overview**:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction.**Relevant Experience. 0-3 years**
**Responsibilities**:
- Directly (via Job boards, Freelancer Field Service portals, LinkedIn etc.)
- Vendor Partners.
- Any other channel as per Company Directive
- To complete required login hours on daily basis, maintain self-discipline and attendance Schedule Adherence, Maintain Daily Task Tracker
- Address the client queries and provide solutions within the TAT (Turnaround time)
- Maintain the entire service function experience.
- Adhere to the Service Level Agreement (SLAs)
- Address any problems/ grievances to the reporting manager that may have a bearing on productivity or efficiency.
- Attaining Quality Threshold with respect to quality assurance and critical errors
- Ensuring briefing schedules are adhered to and attend 100% of the time.
- Ensure that the existing processes are strictly followed for Service Delivery
- Follow Standard Operating Procedures (SOP) to ensure execution and compliance of overall process cadences for MVP Team.
- Ensure timely execution of initiatives, incidents, problems, and address operational issues.
- Execute performance management initiatives and KPI´s.
- Good to have the knowledge of cost-drivers and vendor market dynamics in the field services industry.
- Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated.
- Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc. Should be portal savvy.
- Ensure that appropriate approvals are in place before executing documents.
- Good to have prior knowledge of Background verification requirements and drug test asper local country law.
**Required Skills**:
1. Any Graduate / Postgraduate
- 2. Proficient English reading and writing skills- 4. Highly organized of delivering to deadlines
- 5. Exceptional attention to detail and output oriented
- 6. Ability to follow SOPs
- 7. Problem-solving skills
- 8. Effective analytical skills
- 9. Excellent verbal and written communication are must
- 10. Good to have prior experience of working on ticketing portals.- 12. Should have the ability to handle pressure and meet deadlines.
- 13. Ability to work independently and as part of a team.
-
Support Service Associate-mvp
4 weeks ago
Noida, India Iron Systems Full time**Date Posted**: - 11/8/2023 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...
-
Support Service Associate – GMVP
1 month ago
Noida, India Iron Systems Full timeJob Description: As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Relevant Experience. 0-3 years Job Responsibilities: Responsible for...
-
Support Service Associate – GMVP
1 month ago
noida, India Iron Systems Full timeJob Description: As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Relevant Experience. 0-3 years Job Responsibilities: Responsible for...
-
Support Service Associate
4 weeks ago
Noida, Uttar Pradesh, India Iron Systems Full time**Date Posted**: - 4/23/2024 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...
-
Support Service Associate
2 days ago
Noida, Uttar Pradesh, India Iron Systems Full time**Date Posted**: - 5/21/2024 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems. For more than 15 years,...
-
Support Service Program Consultant-MVP
4 weeks ago
noida, India Iron Systems Full timeJob Description: As a Support Service Program Consultant, you will be responsible for managing and handling Vendors and its related services to US and international customers. Should have hands on plan and coordination on vendors contract re-newels and performance management. Also responsible for timely reporting to management about daily, weekly,...
-
Support Service Program Consultant-MVP
4 weeks ago
Noida, India Iron Systems Full timeJob Description: As a Support Service Program Consultant, you will be responsible for managing and handling Vendors and its related services to US and international customers. Should have hands on plan and coordination on vendors contract re-newels and performance management. Also responsible for timely reporting to management about daily, weekly,...
-
Customer Support Associate
1 month ago
Noida, India RealCoderZ Technologies Pvt. Limited Full timeRealCoderZ is looking for a customer support associate. A proactive customer support associate will anticipate customer questions and familiarize themselves with products and services to offer the best services. **Key responsibilities -**: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document...
-
Customer Support Associate
1 month ago
Noida, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
-
Customer Support Associate
1 month ago
Noida, India The OmniJobs Full timeJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...
-
Customer Support Associate
1 month ago
Noida, India Khan Global Studies Pvt Ltd Full timeKGS employs Customer Service associate in location (Noida sector-62) who will be supporting our students in two languages (Hindi/English). We need associates who are bright, articulate, and detail-oriented with a genuine desire to find solutions to student problems. They play a critical role in delivering timely, accurate, and professional customer service...
-
Customer Support Associate
1 month ago
Noida, India Techmahindra Full time_**MEGA WALK-IN DRIVE AT TECH MAHINDRA FOR VOICE PROCESS**_ - ARE YOU THE BEST PERSON FOR _**VOICE PROCESS**_ _?_ - Requirements: - _ - _Good Communication skills required._ - _Voice process - Customer Support Associate/ Sen. Customer Support Associate._ - _6 days working / Rotational shift._ - Immediate joiner can connect to _**Jasleen Kaur**_ _on...
-
Csa (Customer Service Associate)
4 weeks ago
Noida, India Bhartiya Airways Services Full time**CSA (CUSTOMER SERVICE ASSOCIATE)**: Bhartiya Airways is looking for some of the industry's most incredible people that can effectively handle customer concerns and difficulties. The customer service agent or associates are always devoted to the consumers of any organization. Bhartiya Airways is searching for some of the best talent in the industry who can...
-
Customer Support Associate
1 month ago
Noida, India Premium Outsourcing Solution Full timeProcess Name - Clovia Profile - Customer Support associate Only for Female Freshers or Experienced both can apply Salary 12 to 18K Work from office Walk in interview Location Noida Day shift Looking for immediate joiner **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance...
-
Customer Support Service
1 month ago
Noida, India Wallmantra Full time**Key Responsibilities**: - Resolving customer complaints, issues, and concerns with a sense of urgency and empathy. - Escalating issues to the appropriate department or manager as needed. - Updating customer information in our database and maintaining accurate records. - Following up with customers to ensure their issues have been resolved to their...
-
Associate Customer Support
1 month ago
Noida, India Tech Mahindra Full time**Job Description-**: Designation: Associate Customer Support Band / Grade: U1 Job Location: Noida, UP, India Name of the Process: Flipkart Educational Qualification Graduate 70% - UG 30% Age Minimum Age 18 years and maximum 40 years Language English + Hindi Experience - Customer service / Any BPO / Tele-calling. Freshers are also eligible. Skills...
-
Customer Support Associate
4 weeks ago
Noida, India Triedge Solution Full timeposition**:Customer Support Associate** duration: full time location: noida job roles: English communication skills required. Rotational shifts. **Job Types**: Full-time, Fresher **Salary**: ₹14,500.00 - ₹16,200.00 per month **Benefits**: - Paid sick time Schedule: - Day shift Supplemental pay types: - Performance bonus
-
Us Support Associate
1 month ago
Noida, India Hexabells technologies Full timeHi, Greetings from Sagenext Infotech LLC! We are looking for a skilled, dedicated and enthusiastic **US** **Technical Support Associate** to join our growing team. **Responsibilities**: **1.** **Installing and Configuring Windows Servers** **2) Providing Technical Support and Guidance** **3) Performing System Maintenance** You will also conduct system...
-
Support Associate
1 month ago
Noida, India Talents Villa Full timeLocation: Noida, India Company Description: We are looking for Silicon Valley subsidiary company operating in India, specializing in providing exceptional support services for US-based clients. Strive to deliver outstanding customer experiences while maintaining the highest standards of professionalism. We are currently seeking Support Associates to join our...
-
Customer Support Associate
1 month ago
Noida, India Adyan Consultants PVT LTD. Full timeA customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. **Job Types**: Full-time, Permanent **Salary**:...