Current jobs related to Support Service Associate - Noida Uttar Pradesh - Iron Systems

  • Customer Support Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Mosahay associate pvt ltd Full time

    An international voice process **requires the customer service representatives to handle inbound and outbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues. **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Customer Service Assistant

    3 months ago

    Noida, India MoSahay Associate Full time

    Customer Service Associate Job Overview - In the customer service associate role, you will interact with customers and provide real-time assistance. You are expected to maintain a friendly and professional demeanor at all times. The ability to handle different types of customers—especially difficult ones—is critical in this position. Success in this...

  • Customer Support Associate

    3 months ago

    Noida, Uttar Pradesh, India Snow Planners And Builders Full time

    **We Are Hiring !!!** Role - International Non Voice, French Voice Process, Chat Process Salary - 15k Take home, 19CTC Location - Noida Qualification - Graduation is mandatory Experience - Fresher as well as experienced Shift - Day Rotational shift AGe - 18 to 40 Rotational week off **Key Responsibilities**: - Excellent written communication skills...

  • Customer Support Associate

    3 months ago

    Noida, Uttar Pradesh, India ecoach technologies private limited Full time

    Job Title: Customer Support Associate(onsite) Day range: (onsite) - Monday to Saturday - 11 am to 8 PM (flexible) Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) Pay: ₹11,000.00 - ₹20,000.00 per month **Responsibilities**: Handling student's queries (we are online Edtech...

  • Customer Support Associate

    4 months ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    **Job description** - **Tech Mahindra**_ **is hiring for Premium E-Commerce process**. - **Fluent English Communication Skill Is Mandatory**_ **Noida Location** - **Position offered: Customer Support Associate**: - **Qualification: Under Grad/Graduate Both Can Apply.**: - **Employment Type: Permanent Job Role**: - **Module - Work From Office**: - **Job...

  • Customer Support Associate

    4 months ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time

    **Job description** - **Tech Mahindra**_ **is hiring for Premium E-Commerce process**. **Noida Location** **Position offered: Customer Support Associate** **Qualification: Under Grad/Graduate Both Can Apply.** **Employment Type: Permanent Job Role** **Module - Work From Office** **Job Type: Full Time** **Industry: Bpo, Call Center ITs** **Working...

  • Helpdesk Associate

    3 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support team for resolution or as per the KBA defined (for outside the scope of Deskside) - Resolve Incidents and Problems associated with End User Devices and End...

  • Helpdesk Associate

    3 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Customer Support Associate

    4 months ago

    Noida, Uttar Pradesh, India Leverage Edu Full time

    **Job description** **About the Role** As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. You'll work closely with a diverse group of people coming from leading MNCs such as...

  • Benefits Administration Services Associate I

    3 months ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Support Function Executive

    4 months ago

    Noida, Uttar Pradesh, India Infogain Full time

    ROLES & RESPONSIBILITIES Experience in implementation of ISO 27001, ISO 22301, PCI DSS, HIPPA, SOC2 and conducting internal audit against these standards Support teams in planning and execution of internal and external audit of ISO 27001: 2013, ISO 22301:2019, HIPPA, PCI DSS, SOC2 etc. Conduct Risk Assessment for Internal Functions and departments....

  • Virtual Shipping

    4 months ago

    Uttar Pradesh, India Amazon.com Full time

    A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance - The SDS Associate acts as the primary interface between Amazon and our...

  • Helpdesk Associate

    3 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 281112 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...

  • Benefits Administration Services Associate Iv

    4 months ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Helpdesk Associate

    3 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Requirements - Min 1-2 years of relevant experience in a technical support role & 6 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    4 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    2 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 282318 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements -- Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...

  • Benefits Administration Services Associate Ii

    3 months ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Helpdesk Associate

    4 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Job description: - Typically,...

  • Helpdesk Associate

    4 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. **Basic Qualifications**: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension &...

Support Service Associate

4 months ago

Noida Uttar Pradesh, India Iron Systems Full time

**Date Posted**:

- 5/21/2024

**Job Function**:

- Operations

**Location**:

- Noida UP - IND

**Offered Salary**:

- Competitive

**Company Overview**:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction.
- **Relevant Experience: 0-3 years**

**Responsibilities**:

- Directly (via Job boards, Freelancer Field Service portals, LinkedIn etc.)
- Vendor Partners.
- Any other channel as per Company Directive
- To complete required login hours on daily basis, maintain self-discipline and attendance Schedule Adherence, Maintain a Daily Task Tracker
- Address the client queries and provide solutions within the TAT (Turnaround time)
- Maintain the entire service function experience.
- Adhere to the Service Level Agreement (SLAs)
- Address any problems or grievances to the reporting manager that may have a bearing on productivity or efficiency.
- Attaining Quality Threshold with respect to quality assurance and critical errors
- Ensuring briefing schedules are adhered to and attend 100% of the time.
- Ensure that the existing processes are strictly followed for Service Delivery
- Follow Standard Operating Procedures (SOP) to ensure execution and compliance of overall process cadences for MVP Team.
- Ensure timely execution of initiatives, incidents, and problems, and address operational issues.
- Execute performance management initiatives and KPI´s.
- Good to have knowledge of cost-drivers and vendor market dynamics in the field services industry.
- Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated.
- Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc. Should be portal savvy.
- Ensure that appropriate approvals are in place before executing documents.
- Good to have prior knowledge of Background verification requirements and drug test asper local country law.

**Required Skills**:

- Any Graduate / Postgraduate
- Proficient English reading and writing skills
- Highly organized of delivering to deadlines
- Exceptional attention to detail and output oriented
- Ability to follow SOPs
- Problem-solving skills
- Effective analytical skills
- Excellent verbal and written communication is a must
- Good to have prior experience of working on ticketing portals.
- Should have the ability to handle pressure and meet deadlines.
- Ability to work independently and as part of a team.