Support Service Associate

1 week ago


Noida Uttar Pradesh, India Iron Systems Full time

**Date Posted**:

- 4/23/2024

**Job Function**:

- Operations

**Location**:

- Noida UP - IND

**Offered Salary**:

- Competitive

**Company Overview**:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction.
- **Relevant Experience. 0-3 years**

**Responsibilities**:

- Directly (via Job boards, Freelancer Field Service portals, LinkedIn etc.)
- Vendor Partners.
- Any other channel as per Company Directive
- To complete required login hours on daily basis, maintain self-discipline and attendance Schedule Adherence, Maintain Daily Task Tracker
- Address the client queries and provide solutions within the TAT (Turnaround time)
- Maintain the entire service function experience.
- Adhere to the Service Level Agreement (SLAs)
- Address any problems/ grievances to the reporting manager that may have a bearing on productivity or efficiency.
- Attaining Quality Threshold with respect to quality assurance and critical errors
- Ensuring briefing schedules are adhered to and attend 100% of the time.
- Ensure that the existing processes are strictly followed for Service Delivery
- Follow Standard Operating Procedures (SOP) to ensure execution and compliance of overall process cadences for MVP Team.
- Ensure timely execution of initiatives, incidents, problems, and address operational issues.
- Execute performance management initiatives and KPI´s.
- Good to have the knowledge of cost-drivers and vendor market dynamics in the field services industry.
- Ensure the Technicians (Vendor or Freelancers) are assigned on the jobs as per SLA, as and when escalated.
- Good to have hands on experience on portals like Ticketmaster, ServiceNow, SFDC, Freshdesk, Zendesk, Jira etc. Should be portal savvy.
- Ensure that appropriate approvals are in place before executing documents.
- Good to have prior knowledge of Background verification requirements and drug test asper local country law.

**Required Skills**:

- Any Graduate / Postgraduate
- Proficient English reading and writing skills
- Highly organized of delivering to deadlines
- Exceptional attention to detail and output oriented
- Ability to follow SOPs
- Problem-solving skills
- Effective analytical skills
- Excellent verbal and written communication are must
- Good to have prior experience of working on ticketing portals.
- Should have the ability to handle pressure and meet deadlines.
- Ability to work independently and as part of a team.



  • Noida, Uttar Pradesh, India Snow Planners And Builders Full time

    **We Are Hiring !!!** Role - International Non Voice, French Voice Process, Chat Process Salary - 15k Take home, 19CTC Location - Noida Qualification - Graduation is mandatory Experience - Fresher as well as experienced Shift - Day Rotational shift AGe - 18 to 40 Rotational week off **Key Responsibilities**: - Excellent written communication skills...

  • Helpdesk Associate

    7 days ago


    Noida, Uttar Pradesh, India NTT DATA Full time

    Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    1 week ago


    Noida, Uttar Pradesh, India NTT DATA Full time

    Requirements - Min 1-2 years of relevant experience in a technical support role & 6 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...


  • Moradabad, Uttar Pradesh, India OAC Full time

    Broad Job Description of Customer Support Associate (CSA) shall be as under: 3. Following up for signatures / additional documents BCC/AODs etc. 4. Collection of audit related documents etc. from the existing as well as prospective clients, 5. Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready...


  • Noida, Uttar Pradesh, India Virtual Corporate Full time

    **Process Associate (International Voice Process) / Virtual Assistant** Company - Ultrashield Technologies Location - Noida Sector-62 Position: Process Associate/ Virtual Assistant Experience: 1-2 years Shift Timings: 8 P.M to 5 A.M (Night Shift) **About Us**: Ultrashield Software LLC has grown tremendously to deliver the full range of Website, Web...


  • Lucknow, Uttar Pradesh, India woodrock infotech pvt ltd Full time

    Role: Customer Support Associate (CSA) Job Location: Lucknow Hiring immediate joiners Mode of Work: Work from Office Process - Inbound Customer Service. Job Profile - Have to handle customer queries. Criteria Work Timing: Rotational (9 Hrs of Work) Week off - Any 1-day week off (Rotational) Location details for Walk In interview: 8th floor Bhavya...


  • Moradabad, Uttar Pradesh, India PVR cinema Full time

    Customer service associate Must good communications Must 12 th pass Age 18 to 23 Good computer knowledge Immideate joiner 7078746525 devyanshi HR pvr moradabad contact me **Salary**: ₹10,000.00 - ₹10,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Commission pay Work...

  • DevOps Support

    7 days ago


    Noida, Uttar Pradesh, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **The Role**: DevOps Support - Associate **What's in it for you**: Use latest technologies to build state of the art solutions and get an opportunity to implement them. Work alongside global partners to create solutions that makes impact. Embrace a culture of growth, get resources to learn and...


  • Noida, India Iron Systems Full time

    **Date Posted**: - 8/22/2023 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years,...


  • Lucknow, Uttar Pradesh, India Citykart Retail Pvt Ltd Full time

    We are hiring Customer Service Associate/Fashion Associate for the leading Apparel brand in the value chain format. Vacancy is open in the multiple locations in Lucknow city. The pay scale is competitive with Perks like Provident Fund and ESIC(Medical Benefit). Eligibility - 12th Pass (Adhar Card/Pan card/Bank Passbook/Education certificate...


  • Lucknow, Uttar Pradesh, India The futurecom Full time

    Opportunity Description: The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow. **Education**: - Bachelor's...


  • Moradabad, Uttar Pradesh, India PVR cinema Full time

    Customer service associate Must good communications Must 12 th pass Age 18 to 23 Good computer knowledge Immideate joiner 7078746525 devyanshi HR pvr moradabad contact me **Salary**: ₹10,500.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly...


  • Noida, India Iron Systems Full time

    **Date Posted**: - 8/22/2023 **Job Function**: - Operations **Location**: - Noida UP - IND **Offered Salary**: - Competitive **Company Overview**: Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and...

  • Support Service Associate – GMVP

    Found in: Talent IN C2 - 2 weeks ago


    Noida, India Iron Systems Full time

    Job Description: As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfaction. Relevant Experience. 0-3 years Job Responsibilities: Responsible for...

  • Gst Associate

    1 day ago


    Noida, Uttar Pradesh, India K. VAISH & CO., CHARTERED ACCOUNTANTS Full time

    GST Associate - K. Vaish & Co. Do you have a passion for tax compliance and a strong understanding of the Goods and Services Tax (GST)? K. Vaish & Co, Chartered Accountants, Sector 62, Noida is seeking a talented and motivated GST Specialist to join our growing team. About the Role: In this role, you will be responsible for a variety of tasks related to...

  • Associate Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    uttar pradesh, India Lumen Technologies Full time

    About Company : Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Lumen is guided by our belief that humanity is at its best when...


  • Noida, Uttar Pradesh, India Kareer Hub Full time

    International Customer Service Associate **Salary**: 50k CTC Rotational Shifts Location: Noida, Sector 60 Call Priyanshi: 9650005227 **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month **Benefits**: - Leave encashment - Paid sick time - Provident Fund Schedule: - Rotational shift - US shift Supplemental pay types: -...

  • International Customer Service Manager

    Found in: Whatjobs IN C2 - 3 weeks ago


    uttar pradesh, India Lumen Technologies Full time

    About Company : Lumen Technologies, Inc. is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber...


  • Indore, Madhya Pradesh, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Domestic Voice process Process - FLIPKART Post - CUSTOMER SUPPORT ASSOCIATE **Work from Office** Customer Support Representatives Attend the incoming calls of the customers and sort out their queries and complaints regarding the services **Job location - INDORE** Excellent International English Communication required Shift timing - Day...


  • Indore, Madhya Pradesh, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    International voice process Process - Western Union Post - CUSTOMER SUPPORT ASSOCIATE **Work from Office** Customer Support Representatives Attend the incoming calls of the customers and sort out their queries and complaints regarding the services **Job location - INDORE** Excellent International English Communication required Shift timing - Day...