Key Accounts Manager

2 months ago


Chennai, India POORNATHA Full time
Job Description
  • Key responsibilities - Including but not limited to
                o Onboard new customers
                o Follow up on renewals
                o Encourage upsells and cross-sells
                o Build relationships between customers and the support team
  • Develop trust relationships with a portfolio of major clients.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams (Keeping the client posted)
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Networking and handling Senior Executives in Corporates (CxOs, Directors Etc.)


Requirements
  • 0 to 2 years of experience.
  • Customer-First Mindset.
  • Relationship Management and Managing Expectations.
  • Excellent verbal and written communication skills.
  • Research and presentation skills.


Requirements
1. 0 to 2 years of experience. 2.Customer-First Mindset. 3.Relationship Management and Managing Expectations. 4.Excellent verbal and written communication skills. 5. Research and presentation skills. Profile Summary: You love talking to different stakeholders (internal and external) to manage and exceed client expectations. You go above and beyond to ensure customer delight and always push for excellence.
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