Associate Telecommunications Operations Specialist

2 months ago

Bengaluru, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The role of Associate Telecommunications Operations Specialist is an entry level role within the Telecommunications Operations Management job family. This role works under supervision of more experienced team members and has the key responsibility of working cross-functionally across various geographic regions and requiring coordination with customer facing project managers to provision new customers and services primarily focusing on Service Number enablement.

What you'll be doing

Key Roles and Responsibilities:

Number Provisioning:
Manages the ordering, provisioning, porting, and inventory of all Service Numbers (Toll-free, GEO, NAT) ensuring that they are scheduled and deployed with a high level of coordination with the Delivery team and customer-facing project managers
Participates in after-hours porting of numbers to ensure seamless customer cutovers in a 24x7 environment

Vendor Management:
Participates in the weekly, monthly, and quarterly vendor service reviews along with the Carrier Operations Managers
Escalates issues with the vendors when normal escalation paths by the team have been exhausted

Operational Efficiency:
Participates in the identification of opportunities to improve, orchestrate or automate repetitive tasks, prioritize them and work cross-functionally to create or deploy new processes to increase the level of efficiency across teams.


Knowledge, Skills and Attributes:

-Multi-lingual in at least two languages preferred (English, French, Spanish, Portuguese, Japanese)
-Experience with Excel and analytical tools such as PowerBI and Business Objects
-Strong verbal and written communication skills and demonstrates excellent interpersonal communication and organizational skills
-Demonstrates sound judgment and initiative to satisfy internal and external customer requirements
-Applies knowledge and basic problem-solving techniques to define and resolve problems
-Works on problems of limited scope

-Detailed oriented 


Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Telecommunications or Business or related


Required Experience:

-Detailed oriented 
-Solid communication and analytical skills
-Preferred experience in provisioning telecom services such as new number assignment, porting of geo and toll-free numbers
-Preferred experience in small to large scale customer migration projects working closely with customer project managers to coordinate phase deployments of complex and critical PBX and call center environments.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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