Administrative - Client Operations I Analyst

7 days ago

Pune, India PamTen Full time
Job Title: Administrative - Client Operations I Analyst I

Job description:

· Client Processing - S4 Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (, STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.

· Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.

· Investigates and corrects errors in client accounts.

· Conducts independent analysis and policy interpretation.

· Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.

· Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.

· Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.

· Accurately opens and updates accounts or company records.

· Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.

· Provides product knowledge, market nuances and requirements and technical assistance, as necessary.

· May review and check work of other Client Processing Support staff and help resolve escalated issues.

· No direct reports.

· Provides guidance to less experienced Client Processing Support staff, as needed.

· Responsible for the quality and completion of own work.

Requirements:

· High school/secondary school or the equivalent combination of education and experience is required.

· Bachelor's degree preferred.

· 2-3 years of total work experience preferred.

· Experience in Trade & Settlement processing preferred.

Work Location : Chennai

Shift timings: Flexibility in shifts

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